CV: Sales Account Manager

- Prospect new potential customers to expand their recruting on bestjobs.eu platform
- Manage the entire salesflow process from the beginning to the end.
- Communicate with customer’s DMs in order to present, explain the recruiting instruments of the platform using email, phone calls and video calls.
- Negotiate with the DMs of the services packages, personalized offers and discounts, welcome gifts and bonusses to boost the sale;
- Plan the communication strategies and service packages to match company sales target and customers budget.
- Hold online video calls for the platform presentation (~100 held video calls, avg. duration ~40 min/video call)
- Prepare invoices for personalized orders.
- Provide support to customers on request related to the platform, order, instruments they use for recruiting.
- Manage subscriptions on the platform on customer’s request.
- Vacancies publication on customer’s request.

September 2020 - July 2021 Account Manager with responsibilities of „Team Leader”, subordinated directly to the CEO

- In direct subordination – 3 Junior Account Managers;
- Control & approve the daily programs & reports of the subordinates for their sales activities following the priority check list and the company’s rules of planning & reporting;
- Plan & control the activity of team members for about 40+ Customer’s Accounts – Mobile Network Operators, in order to achieve the forecasted results;
- Reporting to the CEO of customer success, open and solved questions, arised issues and action plans, as well the work progress of the team members and own progree related to the customer’s accounts;
- Planning the communication of the team members with the customer’s DMs - by phone and in written (whatsapp and email communication / replies/ reminders);
- Negotiation with the DMs of Mobile Operator (CEO, CMO, CCO, CTO, Product Director, Head of VAS department) on the projects;
- Conducting of the communication with customer’s DMs in order to solve complex questions, when the discussion with a management representative was required to speed up the solution;
- Control the adequate preparation of the materials for the conference calls with customers DMs by the subordinates;
- Creating, improving, update of marketing materials that support business development: product presentations and case studies presentations in PowerPoint, etc.
- Participating in resolving operational issues and supporting the subordinates in resolving operational issues for the current clients;
- Managed the sales flow of new services in existing customers;
- Search for new customers across new markets – mobile network operators;
- Preparing the commercial documentation, contracts and business cases;
- Follow up the work on project launches in mobile network operators;
- Monitoring and obtaining the increase of the revenue of the launched projects;
- Preparing analytical reports on mobile operators;
- Participating in the implementation of new sales strategies in a continuous change;

...as Account Manager, since September 2019 - August 2020 - Account Manager assigned to a team, conducted by a team leader.

- Manage the sales flow of new services in existing customers;
- Search for new decision makers in the assigned customers’ accounts;
- Prepare commercial documentation, contracts and business cases;
- Participate in resolving operational issues for current clients;
- Follows up the work on project launches in the assigned mobile network operators;
- Follow up with finance for solving of the financial questions related to an active customer account – regular payments, financial changes or debt collection.
- Resolve specific commercial / product / technical or financial questions by consulting the related team for any specific questions claimed by a customer account.
- Monitor and increase revenue of the launched projects;
- Prepare analytical reports on the customers’ accounts;
- Participate in the implementation of new sales strategies;
- Negotiation with the CEO, CMO, CCO, CTO, Product Director, Head of VAS in mobile operators;
- Performing a part of marketing activities - sales and product presentation preparation & updating;
- Planned together with the team leader the visits of key customers to workshop in Moldova, including search of flight tickets and the trip planning.
- Reporting to team leader on the existing progress, open questions and action plan for confirmation.

- Planning and Managing of the organization activity;
- Development of the services portfolio in the secretarial services provisioning, in the production of the textile bags, marketing services and sales of agricultural commodities;
- Creating and Development of the project – www.secretar.md
- Collaboration with Finance&Audit consultans for the acountabilty questions and with Layer for the legal organization of the company.
- Establishing business collaboration with new clients for the services provisioning;
- Preparing together with the lawyer the commercial documentation – such as contracts and proposals;
- Managing the budgets for each project and organizing the payment of company bills, being assisted by the accountant;
- Establishing barter deals with the business partners;
- Making Decisions referring to the companies future and its reorganization;
- Organized the company transmission to the new owner.

- General office administration activities – from moving to a new office building and stuff to controlling of employees work in the office;
- Management of all company documentation – commercial, legal, accounting, HR, archive and CEO’s personal documentation;
- Collecting contact information and its filling in special databases;
- Supporting ALL Managers in any occuring questions related to their work in the company;
- Supporting Lawyer and Accounting agencies of the company to get the required information and manage it for the company needs;
- Supporting CEO in the contracts preparation activities – reviewing, commenting and adjusting it according to the new requirements of the deal;
- Managing of all shipment documentation for the related commodities deals – CMR, Bills of Lading, Phytosanitary, Veterinary certicates, certificate of origin, including Euro 1, many others.
- Paybills management – receiving, preparing and reporting the payments, transmitting the invoices to the accounting for book keeping;
- Assiting CEO and team in work business trips inside and outside the country.
- Managing the aquisition process of any office related supplies.
- Welcoming the guests – meeting them at Airport, introducing to the CEO and team, coffee preparation for guests.

- Psychoprophylaxis (individual and group):
- Pychological evaluation (individual and group):
- Psychological counseling activity (individual and group):
- Development and psychological remediation activity (individual and group).