Travel Customer Care Agent

Join Our Team & Make Travel Hassle-Free!
At KIVORK, we specialize in travel solutions, assisting over 1,500 customers daily. Every journey is unique, and we’re committed to providing top-tier support to ensure smooth travel experiences. If you're passionate about customer service and love problem-solving, this role is for you!

What You’ll Do

• Assist customers with bookings, itinerary changes, and post-travel support.
• Respond to inquiries via phone and email, providing clear and effective solutions.
• Work closely with sales and booking teams to enhance customer interactions.
• Identify and escalate technical issues to the appropriate teams.
• Contribute ideas to improve customer experience and service processes.

What We’re Looking For

• Experience in customer service, ideally in travel or hospitality.
• Proficiency in English (B2+); additional languages (Spanish, French, etc.) are a plus.
• Excellent communication and problem-solving skills.
• Ability to stay calm and professional in high-pressure situations.
• A proactive, detail-oriented, and customer-first approach.
• Availability to work from the office.

Why Join Us?

• Be part of a growing company that values customer experience.
• Work in a supportive and collaborative environment.
• Develop your skills and advance your career in the travel industry.

Excited to make a difference? Apply now and start your journey with us!

Apply now https://kivork.recruitee.com/o/customer-experience-specialist/c/new