Customer Experience Specialist (Travel)

Your Impact
KIVORK is an IT product company specializing in travel. Serving over 1,500 customers daily, we believe every traveler has a unique story. Our mission is to provide seamless, hassle-free experiences by delivering exceptional customer support at every stage of their journey.
As we grow our customer service team, we are looking for empathetic professionals who are passionate about delivering outstanding service and committed to excellence.

About the Role
Your primary goal will be to assist customers with their reservations and address pre- and post-travel inquiries through multiple communication channels (phone and email). You will provide clear, effective solutions while continuously improving your product knowledge to handle customer queries with confidence.

In this role, you will:

• Collaborate with sales and booking teams to ensure smooth customer interactions.
• Work in a supportive team environment, giving and receiving valuable feedback.
• Escalate technical issues or system bugs to our tech team and assist in resolution.
• Contribute insights to enhance the overall customer journey.

About You

• Previous experience in the travel industry or customer-facing roles in other industries.
• Proficiency in English (minimum B2 level); additional language skills in Spanish, French, or other languages are a plus.
• Availability to work from the office.
• A strong passion for customer service with a customer-first mindset.
• Excellent listening and communication skills, including handling challenging conversations with professionalism.
• Ability to write clear, effective, and personalized messages for customers and internal teams.
• Reliable, self-motivated, and organized, consistently meeting and exceeding performance expectations.
• Problem-solving skills with the ability to stay focused under pressure and seek assistance when needed.
• A proactive approach—asking questions, offering suggestions, and collaborating to achieve the best results.

Ready to join us? Apply now and become part of a team that values customer experience and continuous growth!