CV: Lucrător în oficiu

- Monitor the firm’s accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.

Identifying deviations from predetermined payment plans.
Calling and emailing defaulters to restate their dues.
Locating fugitive defaulters through telephonic and desktop investigations.
Proposing realistic, carefully-constructed payment plans.
Negotiating newly-adjusted payment plans.
Monitoring defaulters' repayments to stop recurrent noncompliance.
Maintaining an updated, exhaustive paper trail.
Instituting suitable, timely legal action, if needed.

Understanding and promoting company programs
Identifying client needs
Makes sales appointments with clients
Building and maintaining client relationships
Meeting sales goals
Assisting customers
Educating customers on sales
Explaining products and services