CV: Training Manager, Front Office, Sales, Events Department

 Analyse the property’s Learning & Development needs;
 Organize and conduct new colleagues’ on-boarding activities;
 Conduct Off-Job Training programmes to colleagues in Populations 3 and 4 and coordinate regional courses where applicable.
 Assist in the selection and development of interns and work experience placements
 Ensure that Management Colleague Development records of are kept updated
 Prepare the monthly calendars and reports in a timely manner
 Prepare the annual calendar (Off Job trainings) in a timely manner
 Updating & monitoring L&D data baze as needed
 Attending morning briefings as needed
 Issue the required certification for colleagues who attended and completed corporate training programmes..etc
 Following and sharing LD Polices to the required Departments
 Monitoring on line rating on Trip advisor, booking.com,
 Following Hotel Polices as required
 Attending LD & HR meetings.

 Assisting guest and Reservation Department with confirmations, room need requests, and questions.
 Knowledge of hotel products, services, hours of operation and other information as requested.
 Knowledge of loyalty programs Rotana Rewards Exclusive, Rotana Rewards Select.
 Greeting guests warmly and perform registration procedure.
 Provide guests with appropriate room assignments, room keys, directions to the room, facilities of the hotel and offering up-selling when appropriate.
 Assist guest with issue and complaints, with empathy and focus on guest satisfaction, use team leader and managers support when necessary.
 Verify payment for stay including incidental costs by obtaining credit information.
 Monitoring high balance of the guest.
 Receiving and posting payments by cash, credit cards, cheques… ect to guest accounts as designated.
 Facilitate guest departures providing accurate statements and ensuring guest satisfactionand collecting all payments due.
 Conducting site inspections for potentials guest as per requirements (hotel rooms, conference halls, restaurants, business center etc)
 Assisting Front Desk Agents as needed(handling guest complaints, upgrading guests as per the RRE, monitoring FDA’s & guest interaction)
 Posting payments/closing PM as per requirements
 Conducting Briefings if required to every shift
 Shift feedback to Front desk Managers & Front Desk Director

 Hotel activities.
 Responsible for reception activities, customer requirements, advertising.
 Positive and upbeat approach to employee relations.
 Handling & resolving guest complaints.
 Concluding and negotiating contracts with national and international companies, travel agencies (site inspection of hotel facilities) etc.
 Making the reports for Police department, Immigration, Bureau of Statistics, etc.
 Organizing site inspection of hotel facilities for potentials clients.
 Organizing conferences, seminars, coffee breaks as per the guest requests..ect.
 Ability to ensure proper selection, training, motivation and counseling of all employees
 Certificate Holder - category A, Hotel Services. – by National Associations of travel agencies of Republic of Moldova
 Excellent eye for details can carry out actions to improve the appearance of the property, and employees as well as establish relevant actions that meet guest's expectations.
 Positive and upbeat approach to employee relations and guest complaints.
 Remarkable ability to ensure proper selection, training, motivation and counseling of all employees.