43 years
Female
Chișinău
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About me
Financial specialist with 16 years of experience in retail and currency exchange operations.
Key Competencies:
Ability to listen and analyze: client needs, team dynamics, and financial performance
Full business cycle management: from strategy to operational execution
Profitability optimization without compromising service quality
Strict compliance with regulations while maintaining flexibility
Committed to Professional Growth:
Actively improving Romanian language skills for work
Quick adaptation to new environments and tasks
Fast learner of industry-specific nuances
Always open to constructive dialogue
TOP Skills
Work experience
August 2022 - October 2024
2 years 2 months
Currency Exchange Cashier Operator
Softdiling Ltd.
Sunny Beach, Bulgaria
Main responsibilities:
- Conducting currency exchange transactions (cash/non-cash) in compliance with BNB and AML/KYC standards
- Maintaining cash discipline and financial reporting
- Demand analysis and setting competitive exchange rates
- Working with bank terminals and 1C
- Personalized customer service level 5*
Key achievements:
Results of work with clients:
- Perfect reputation: 0 complaints in 3 seasons of work, thanks to absolute transparency of all operations.
- High loyalty: 70% of transactions, despite high commissions, tough repeated competition and a large number of exchange offices in the resort area.
Management recognition:
- Promotion to a position in premium hotels as a VIP service specialist.
- Receiving multiple bonuses for consistently exceeding planned targets by 30-40%.
January 2006 - March 2022
16 years 2 months
Founder and Project Manager
Children's Goods Store "Dytiachyi Svit"
Ukraine
Achievements:
Successfully launched and managed a children's retail store from scratch:
• Developed business concept
• Implemented full operational cycle (inventory, logistics, sales, marketing)
Oversaw all business processes:
• Product assortment planning
• Supplier relations management
• Sales monitoring and staff training
Key Results:
✓ Implemented proprietary accounting system → reduced errors by 90% vs. launch period
✓ Optimized product mix and loyalty programs → increased average ticket size by 1.5x
✓ Developed personalized service system → achieved 70% customer retention rate
Skills
Languages
Romanian Don't know
Russian Native
Ukrainian Native
English Communication
Desired industries
Education: Higher
Graduated in: 2004
European University of Finance, Information Systems, Management and Business (Kyiv, Ukraine)
Faculty: Finance
Speciality: Finance Specialist (with Distinction)
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