32 years
Male
Chișinău
35 000 MDL
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About me
Highly accomplished IT professional with 7+ years of hands-on experience spanning Telecommunications, Internal IT Support, and Salesforce Administration. Proven ability to troubleshoot and manage complex global IT environments supporting 1000+ employees. Expert in high-volume technical support, network configuration, and translating complex technical information into easily understandable terms. Possesses Initiative, Foresight, and the ability to work under pressure in fast-paced environments.
Show moreTOP Skills
Work experience
February 2024 - Present
1 year 10 months
Information Support Engineer
Gilat Satellite Networks Ltd
Chișinău
Provided high-level Tier 3 internal IT support for over 1000 employees globally, focusing on critical business applications and infrastructure stability.
Managed and troubleshooted multiple complex systems used by employees globally, including Salesforce, SAP, and travel systems.
Managed the internal ticketing system, SysAid, overseeing ticket queues and ensuring timely resolution of high-priority system incidents.
December 2021 - February 2024
2 years 3 months
Salesforce Administrator
Gilat Satellite Networks Ltd
Chișinău
Served as the primary technical resource for Salesforce Administration and application support for internal teams.
Created and managed reports and dashboards, and handled multiple custom requests from employees to enhance data visibility and internal workflows.
Provided support and training to users, expertly relaying complex technical information to non-technical staff to increase application adoption and efficiency.
March 2018 - December 2021
3 years 10 months
Helpdesk Operator
Gilat Satellite Networks Ltd
Chișinău
Provided first line support to the company's 1000+ employees globally through calls, email, and chat.
Handled crucial administrative tasks including user creation in Active Directory and user administration in IT systems.
Managed email administration (whitelist/block) and diagnosed/resolved hardware, software, and network access issues.
January 2018 - February 2018
2 months
Managed the daily workflow for a small team of support technicians, serving as the first point of escalation for complex network issues.
August 2016 - January 2018
1 year 6 months
Managed a high-volume external support environment, successfully handling an average of 120 technical calls per day, demonstrating exceptional capacity for rapid diagnostics.
Managed escalated cases and performed proactive call-backs to customers to maintain high satisfaction and resolve long-standing issues.
Specialized in network troubleshooting and configuration, including Layer 2 switching, DNS, DHCP, VPN, VLAN, and Firewall services.
April 2016 - August 2016
5 months
Provided technical support for Internet Provider Clients.
Focused on customer service and business customer service.
Skills
Languages
Romanian Native
Russian Fluent
English Fluent
Desired industry
Education: Higher
Graduated in: 2019
Technical University of Moldova
Faculty: FCIM
Speciality: Information Technology
Job preferences
Location
In-house
Hybrid
Remote
Working hours
Full-time
Driving licence
With personal auto
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