36 лет
Женщина
Chișinău
11 000 MDL
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Обо мне
Sociabila, pasionata de calatorii, lectura, arta, dans.
- utilizator increzut PC, Microsoft Office, SAP, Microsoft Navision
- cunoasterea legislatiei RM
- eficient in conditii de stres
- spirit de echipa
- abilitati excelente de comunicare
Опыт работы
Январь 2019 - Февраль 2020
1 год 2 месяца
Head of Moldova Operations
Global Information Consulting Group, Residence and Citizenship solutions
Кишинев
• Guided all the clients through the Moldova Citizenship by Investment Program (MCBI)
• Investigated and established all the steps of Moldova legalization process of the civil certificates issued by foreign countries which are not members of Hague convention
• Was in charge to set up the office, signed the contracts with all the necessary suppliers in order to meet the clients expectations
• Managed the entire submission process of the MCBI applications forms and supporting documents, etc.
Ноябрь 2017 - Июль 2018
8 месяцев
Customer service manager
Next Trade SRL
Кишинев
• Organized and monitored the entire sales process, an end to end operations.
• Closely followed-up all the orders approaching the delivery dates searched for solutions in case of delays.
• Generated Credit Notes, registered in Admin all the payments received from the Customers.
• Solved issues with the Accounting Department concerning refunds to the Customers (such cases as an overpayment, payment in advance, bad quality of the product, etc.
• Followed-up all the Customer’s debts and reminded them about deadlines.
Март 2016 - Июнь 2017
1 год 4 месяца
Customer expert
Katoen Natie
Кишинев
• Backup of team leader tasks
• Provided support to our customers
• Handled import and export flow
• Processed files in both systems, the company’s system and our client’s system (SAP)
• Provided training and support for the new employees
• Knowing all aspects of the process flow inside-out
• Handled customer complaints, investigated the root cause and implemented preventive actions, etc.
Апрель 2015 - Март 2016
11 месяцев
Data processing operator
Katoen Natie
Кишинев
• Fluent in day-to-day activities
• Accurate entered of data in the company’s database
• Identified possible inefficiencies in the flow and setup
• Familiarized with all the company’s programs, internal organization, setup, etc.
• Learned all the standard operational processes that took place: warehouse and silo activities
• Accomplished daily tasks by the team leader, etc.
Ноябрь 2012 - Апрель 2015
2 года 6 месяцев
Specialist
Ministerul Justitiei
Кишинев
Asigurarea mentinerii Registrului de stat al actelor juridice al RM in stare de control prin dezvoltarea, actualizarea si pastrarea integritatii.
Prestarea asistentei juridica informationala organelor centrale de specialitate, ale administratii publice si instantelor judecatoresti, acordarea asistentei metodologice si de instruire in vederea exploatarii sistemului unic de stat de prelucrarea informatiei juridice.
Языки
Румынский Свободно владею
Русский Разговорный
Английский Свободно владею
Испанский Средний
Образование: Высшее
Год окончания: 2013
Universitatea de Stat din Republica Moldova
Факультет: Facultatea Drept
Специальность: Drept
Курсы, тренинги
Год окончания: 2013
Coaching si feedback pentru performanta
Организатор: Ascendis
Год окончания: 2013
Managementul Proiectului
Организатор: Ascendis
Год окончания: 2013
Cursuri ale Academiei Politice
Организатор: Fundatia Konrad Adenaeur
Пожелания к работе
График работы
Full-time
Водительское удостоверение
Категория: B
С личным авто
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