CV: Customer representative / Support / Manager
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• Working with big database in order to find the fastest resolving solution for a variety of different programs
• First level support of ALL the domains, apps, VPN, Remote Desktops, Virtual machine issues, according to the received articles and description
• Supporting Microsoft office applications and resolving basic unexpected behavior
• Analyzing more, than fifty related GSK portals and applications, finding the right way to maintain them
• Supporting English speaking customers via incoming calls or chats, also helping other international users to reach right support
• Searching and investigating the appropriate resolving agency, for cases that needs upper level of escalation
• Creating tickets, adding and attaching full and complete information on the cases
• Managing and follow-upping the cases, informing and keeping in touch with clients, to update them with newest information
• Being flexible and open minded, cause problems can be very unexpected, but still, they needs to be fixed
• Searching for potential business clients
• Offering company’s services and production
• Signing contracts
• Inserting and verifying data in daily and weekly reports
• Design specific workout systems for individual clients based on performance ability.
• Social Media Marketing and administration of club’s accounts on popular social networks
• Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
• Build customer loyalty.
• Designed specific workout systems for individual clients based on performance ability.
• Supplied clients with dietary restrictions and guidelines.
• Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
• Built customer loyalty.
• Monitor sales team performance, analyze sales data and reported information to area managers.
• Achieve long-term account success by promoting brand effectiveness and product benefits.
• Liaise with customers, management and sales team to meet customer needs.
Специальность: Business and Administration.
Leadership, Responsibility, Task completing on time
Молдова
I am very agile person, so I can easily adapt to new work environment. So in summary of all wrote above in CV, having a huge backup of working with different people and adjusting to their needs, I can firmly say, that with some training I could become the office worker that you need.