CV: Vorbitor de limba franceza
только зарегистрированным пользователям.
My tasks within the job:
- receive incidents from native french users via telephone, effective communication with the native french users, and demonstration of good listening skills;
- making decisions using my existing knowledge base and problem-solving skills for the initial diagnosis of technical incidents;
- putting into practice the knowledge and training to resolve as many incidents as possible at the initial contact;
- demonstrating attention to detail in recording and classifying all technical incidents received;
- escalation and timely transmission to other incident resolution teams in which no knowledge or solutions were found.
Technical skills:
• Windows Server: Active Directory - Account Administration;
• SAP Logon - Account Administration;
• MS Office 2016 Troubleshooting;
• Provided support for various platforms / systems or applications;
• Troubleshoot other client specific applications;
• iPhone\iPad\Android corporate email configuration and troubleshooting;
• Networking area: Wireless connections, VPN connections, printers;
• Ticketing system used: ServiceNow.
Специальность: Contabilitate si informatica de gestiune.
Специальность: Economie.
Communication skills ▪ Team spirit, cooperation, non-conflicting attitude, ability to build relationships based on trust, ability to communicate constructively in different social situations, skills of active listening and counselling, ability to mediate interpersonal relationships, openness towards new experiences, ideas, and values, ability to adapt to intercultural environments, acquired during the study abroad.
Organisational / managerial skills ▪ Competitiveness, rigor, ability to make decisions, leadership skills, organizational spirit, good adaptability, ability to develop and implement a project, ability to coordinate work teams, initiative, spirit intuitive, open, clear vision, dynamic, motivated, effective, organized.
Молдова,
Румыния