CV: HR, office manager, PR, management, logistics and merchandising, sales

-responsible for proving the highest level of service to customers in First and Business Class cabin
- ensure standards of safety, emergency and security practices are provided in line with corporate and civil aviation rules and regulations
- Briefing and documentation check out of the operating crew
-thoroughly prepare for each flight, updating with the latest onboard update and communications to ensure safety and service delivery are consistent and delivered to my operating team
- Special Flight instructions or procedures update
- supervising the team and the cabin
- Direct interaction with Flight Dispatchers, Flight Catering and On Ground Team, On Ground Medical team
- in flight and post flight reports, Voyage Reports, Medical Reports, Incident Reports, Customers Complaints and Crew In Flight Performance
-personally introduce self to each Business Class customer, onboard service and products
-pay special attention to High Value customers and those with special needs
-provide information and of known delays, diversions or disruptions
-act as a brand ambassador by displaying immaculate image and uniform standards
-contribute as an active and supportive team member
-take direction from the Purser, support decisions and act in accordance with the chain of command
- actively promote Duty Free, ensure sales comply with company policies and regulations

-Gemological Institute of America accredited courses, precious stones and metals knowledge
- placing manufacturing orders, shipments, delivery, stock keeping and supply
- launching of new collections
- Watches, types of movements and types of display knowledge
- VIP customers assistance
-Sotheby’s and Christie’s Auctions, New York
- Logistics, watches, movements, straps manufacturing, Swiss Factory
-daily opening and store closing procedures
-daily briefing, responsible for following the company’s policies and procedures within the team
- visual merchandising and display, being trained by brand’s international visual merchandiser

- Meeting, Greeting, assistance
-react responsively to and exceeds customer requirements in a friendly and approachable style
- Bookings and Reception
-responsible for keeping the bar stocked with supplies
- daily briefing, responsible for following the company’s procedures and policies within the team
-reporting to floor manager daily
-cashiering duties

-sales associate, frequenting special trainings for customer service improvement
-monthly/yearly targets
-visual displays
-daily stock counts
-store opening/closing procedure
-seasonal presentation, trainings for the new collections
- trends, collections knowledge
- textiles, leather knowledge