CV: HR Director | Business Partner

Advise and manage the team at the heart of SuperAtic’s rapid growth with responsibilities that include talent acquisition, organizational policy and design, compensation and benefits programs, and other HRMS critical for the company.

Specialized in all aspects of different practice management including billing/ collections, business development, financial management & human resources. Worked closely with senior managers & executive team to present findings and recommendations to clients.

Built a strong & innovative cultural brand that helped BloomThat improve metrics, find talents and keep company growing. Recruited, retained and developed a world-class people team by implementing employee programs, including: payroll, on-boarding, compensation & talent planning; learning & performance, feedback & engagement; and people relations. Created strategies that provided better results for different business functions and aligned with company's short and long term goals.

Directly supported CEO & CFO of the clinic. Led 3 private clinics. Managed all areas of human resources issues and payroll operations serving as a primary human resources contact for employees. Spearheaded initiatives that improved recruitment, talent assessment, training, staff development, performance management, retention, employee satisfaction, compensation procedure, and staffing. Significantly improved productivity by establishing best practices for payroll, performance metrics, and other policies, bringing congruity to procedures across teams.
Managed all areas of Payroll Operations, A/P, A/R, Billing, Patient Management, Scheduling, Patient Information, Record Management, Electronic Health Records (EHR) and Electronic Medical Records (EMR). Oversaw capital and leased equipment, Credentialing & Provider Enrollments,Medicare and Managed Care. Maintained tight controls on budgets in regards to travel, office expenses and benefits.

Key Accomplishments:

• Created a network for hiring opportunities for candidate management and diversity sourcing including employer promotion in the marketplace.
• Slashed payroll/ benefits administration cost 30% by enrolling and negotiating prices and reduced the employee’s turn-over rate from 67% to 23% in first year by motivating and implementing weekly and monthly training and development programs.
• Strengthened business operation by creating and deploying performance management tools, including new compensation strategies incorporating new pay grades and bonus and commission structures. Created employee handbook and company policies for a successful business operation.
• Decreased potential liabilities by ensuring compliance with employment laws, including handling complaints of discrimination and harassment.

Supported the GM and other team members in managing all aspects of the store’s business, focusing primarily on human resources functions: attracting, hiring, performance and disciplinary actions, training Brand Ambassadors, achieving key business goals, and delivering an exceptional customer store experience. Managed payroll and labor management administration, by ensuring schedule efficiency and labor productivity. Performed and planned new hire/on-boarding process to create the best new hire experience. Developed and administered performance appraisal process with management team. Drove productivity of team by achieving store financial, revenue and expected targets.

Key Accomplishments:

• Decreased potential liabilities by ensuring compliance with employment laws, employee’s files, including handling employees and customers’ complaints.

• Improved store KPI’s by 10% (AT, AUR, Conversion) in just 12 months by increasing employee morale, effectively training employees, enforcing standard operating procedures, and identifying and correcting internal store issues.

• Collaborated with local business partners to develop and implement highly-successful special events and promotions, generating as much as $10K in sales in a single 2- hour event.

Focused primarily on training and staff development by leading on-boarding training classes, pitch practice, role-plays and new hire certification. Created and reviewed new hire materials and exercise evaluations for product knowledge/ training retention. Managed all human resources issues, including employees schedule and staffing. Facilitated interviews and workshops in order to analyze current Organizational Development needs. Prepared and conducted employee opinion surveys, presenting results and running improvement workshops.

Key Accomplishments:

• Cultivated team–oriented environment, implemented quality hiring practices, and increased staff training, resulting in improved employee morale and employee turnover rate of just 15 % on average.

• Reduced shrink from 1.87% to .47% in 8 months and maintained these results for 2 consecutive inventory cycles due to superior employee training, effective staffing, and enforcement of policies and procedures.

Provided roadside assistance and customer service to clients, by solving mechanical or technical issues. Collected and prepared information for various operational reports, billing, insurance and administrative support. Helped the Roadside Assistance Department to improve the providing time & quality delivery of member roadside assistance needs.