24 years
Male
Chișinău
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TOP Skills
Work experience
July 2025 - Present
3 months
July 2021 - April 2025
3 years 10 months
Customer Service Representative / Informal Deputy Team Lead
The Customization Group
Chișinău
- Delivered multi-channel customer support across 5 markets (UK, Sweden, Denmark, Finland, Poland).
- Maintained and optimized the Zowie AI chatbot, with more than 60% of chats handled by the chatbot.
- Contributed to improving customer satisfaction through proactive feedback analysis (Qualtrics, Trustpilot).
- Provided onboarding support and continued assistance to new team members after completion of their training.
- Managed process documentation and workflow improvements using Slack, Freshdesk, Zendesk.
- Took on interim team leadership tasks to support Team Leader.
June 2020 - May 2021
11 months
- Led product demonstrations of Huawei devices and supported sales activities.
- Collaborated with retail teams to execute marketing campaigns and provide technical training.
February 2020 - June 2020
5 months
- Processed invoices and ensured 100% accuracy of internal financial records using UNA software.
- Supported month-end closing and reporting procedures.
June 2018 - December 2018
6 months
- Assisted clients with sales, provided customer support, and handled all necessary documentation with 1C ERP.
Languages
Romanian Native
Russian Communication
English Communication
Desired industries
Education: Secondary
Graduated in: 2018
LT Mihai Eminescu, Straseni
Job preferences
Location
Remote
In-house
Working hours
Full-time
Driving licence
Category: B
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