CV: Team Leader

- Real time support for 10+ agents.
- QA
- Coaching.
- Reports about performance and opportunities
- Team meetings

- ExxonMobil customer service
- Billing
- Picking
- Interaction between customer and other departaments

- Assisting clients with booking in Airbnb.
- intermediate between hosts and guests
- Provide answers to any questions.
- Work with complaints of guests and hosts, analysis of the problem and provide the appropriate solutions and answers

- Assisting clients with booking in any Radisson Hotel Group hotel.
- Assess and address their needs during their stay
- Provide answers to any question about his reservations in real time.
- Work with complaints of guests, analysis of the problem and provide the appropriate solutions and answers
- Support for guests participating in the membership program, with everything from problems with an account to upgrade your account, points and promotions.

The ability to work efficiently under pressure, which we acquired in carrying out a project that had to be 1
week before the deadline set.
- Creative thinking - in creating Newsletters for the company's website, when with the basic knowledge in
HTML / CSS3 I had to prepare the weekly content.
- HTML5 / CSS3 - elementary level - 3 years experience - writing Newsletters, uploading site content, setting
widgets, teasers, using the back-office application of the company's website.
- Preparation of graphic content for the designer.
- Participation in the development of marketing strategies
- Participation in the development of promotional campaigns.
- Brand promotion on social networks.
- Elaboration, writing, editing texts.
- Translation and implementation of interface elements of the site.