CV: Customer Relationship Specialist B2B

 Handling daily correspondence. Responding to communications from guests,
travel agents, and referral networks concerning reservations arriving by
mail, telephone, or through a central reservation system.
 Creating and maintaing reservation records by date of arrival and
alphabetical listing.
 Making arrangements for clients travel programs.

 Welcoming the newcomer guests and ensure their effortless check-in
procedure.
 Ensuring departing guests are bid farewell once they are cleared from
Reception.
 Ensuring the guests are kindly asked whether or not s/he enjoyed his/her
stay.
 Ensuring the VIP guests are treated according to the VIP Guests
Accommodation Instruction.

 Basic IT tasks.
 Ensure CRM tasks are performed at highest quality.
 Reporting bugs and ensuring highest customer satisfaction with the
platform