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europass

Work permit: Irish | Date of birth: 20/10/1999 | Place of birth: Moldova |
Nationality: Romanian | Gender: Male | Address: 89 The Chase, Bracken Hill, C15VYF1, Kilmessan, Ireland (Home)

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ABOUT ME

I'm flexible with my working hours and willing to work evenings and weekends when required. I'm punctual and dependable, particularly for organised events and scheduled commitments. I bring strong energy and enthusiasm to my work, enjoy staying busy and productive, and approach every task with a positive attitude. I'm a quick learner, easy to work with, and always committed to giving my best effort.

WORK EXPERIENCE

CUSTOMER SERVICE ADVISOR - ACCENTURE - 08/2022 - 10/2025 - DUBLIN, IRELAND
Purpose of the role - how it adds value
The purpose of this role is as follows:

• Progression a range of customer switcher and closure requests within required timelines / SLAS
• Responsible to undertake and be fully competent in a wide range of more complex process related activities to meet customer/programme's requirements. Using a range of systems, tools and techniques
• Required to undertake more complex problem solving/query resolution and take ownership through to a satisfactory and fair resolution. The role holder will be expected to use judgement within procedural constraints to resolve issues
• Interaction with customer, internal business partners and/or external suppliers is a core part of the job
• Quality checking of customers closures. Recording and escalating key trends or issues as require

Deliverables: criteria/results by which success can be measure

Meeting Customer Needs

• Manage work allocation and progressing all required workstack items within agreed timescales
• Undertake and deal with a wide range of requests, transactions, and enquiries/concerns in an efficient and professional manner.
• Respond to a diverse range of requests, offering a full, satisfactory and fair solution from a range of possible outcomes, rarely having the need to refer to others for assistance

Processing Customer Instructions

• Processing of complex customer or programme instructions, and/or resolution of queries and provision of advice to internal business partners
• Processing and/or Quality checking of customer data, accounts. Investigation and resolving anomalies where applicable
• To identify and escalate potential risks and operational issues as appropriate
• Identifying, understanding, investigation and resolving routine issues within area of responsibility

Significant Role Requirements:
Excellent telephone skills and customer service manner

SALES REPRESENTATIVE - HERBION INTERNATIONAL INC - 05/2018 - 10/2018 - CHISINAU, MOLDOVA

• Meeting or exceeding sales goals
• Generating leads
• Preparing weakly and monthly reports
• Giving sales presentations to a range of prospective clients.

EDUCATION AND TRAINING

2019-2022 Cluj, Romania
INTERNATIONAL RELATIONS AND EUROPEAN STUDIES Babeş-Bolyai University

LANGUAGE SKILLS

Mother tongue(s): ROMANIAN

Other language(s):

UNDERSTANDING | SPEAKING | WRITING
Listening | Reading | Spoken production | Spoken interaction

ENGLISH
C1 | C1 | B2 | B2 | B2

RUSSIAN
B2 | B2 | B2 | B2 | B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

• Microsoft Office
• Social Media
• PC
• Photoshop Lightroom
• Windows

DRIVING LICENCE

Driving Licence: B | 2022-2034

Language levels:

• ROMANIAN (5/5)
• ENGLISH (4/5)
• RUSSIAN (3/5)