Загруженный файл CV

Moldova, Chisinau

PROFESSIONAL SUMMARY

Motivated and reliable professional with extensive experience in vehicle rental operations, customer support, logistics coordination, and technical troubleshooting. Proven ability to adapt to various roles within fast-paced environments, ensuring high service standards and smooth operations. Strong communication and problem-solving skills, with a hands-on approach and commitment to excellence.

CORE SKILLS

• Vehicle rental and dispatch operations
• Customer communication and support
• Logistics coordination and documentation
• Technical troubleshooting and issue resolution
• Multitasking and time management
• Operational planning and process optimization
• Teamwork and cross-department cooperation
• Decision-making under pressure

PROFESSIONAL EXPERIENCE

Lotus Car Rental - Multi-Department Specialist
Keflavik, Iceland | Jan 2023 - Present

• Tow Mission: Responded to roadside assistance requests, coordinated vehicle recovery, and ensured quick client support during breakdowns.
• Front Desk: Managed customer check-ins, reservations, and issue resolution in a professional and friendly manner.
• Shuttle Driver: Operated shuttle services between airport and rental offices, maintaining schedule accuracy and client safety.
• Customer Support: Handled client inquiries, processed tickets, and ensured timely communication between departments for issue resolution.

Call Center Solutions Customer Service Agent
Reykjavík, Iceland | Oct 2022 - Jan 2023

• Processed service tickets, updated client databases, and coordinated field support requests.
• Ensured SLA compliance through active monitoring and provided multilingual support in English, Russian, and Romanian.

European Logistics Company - Remote Logistics Coordinator
Online (Remote) | 2020-2021

• Coordinated deliveries and shipments across multiple European countries.
• Tracked delivery routes, optimized logistics schedules, and maintained communication with both clients and drivers to ensure timely and efficient operations.
• Provided real-time support for order adjustments and issue resolution in a fast-paced online environment.

Mercedes Center - Auto Mechanic
Chisinau, Moldova | Jul 2014 - Mar 2016

• Diagnosed and repaired vehicles in compliance with OEM standards.
• Communicated repair progress and costs transparently with clients.

Automall - Oil Sales Manager and Auto Parts Specialist
Chisinau, Moldova | Apr 2011 - Nov 2013

• Managed orders, coordinated deliveries for corporate clients, and maintained long-term customer relationships through effective after-sales support.

EDUCATION

• Automobile and Road College, Moldova - High School Diploma (2010)
• State Agrarian University of Moldova - High School Diploma (2009)

CERTIFICATIONS

• Certified Lubricants and Additives for Internal Combustion Engines - Exxon Mobil (3 months)
• Driving License: Full B, C, D1

LANGUAGES

• Russian C2
• Romanian B1
• English B2

HOBBIES

• Jogging
• Hiking
• Traveling
• Learning new systems & tools