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WORK EXPERIENCE

The role required a self-motivated and can do attitude and to be able to use my initiative, solve problems and have excellent communication skills. A very keen eye for detail and a strong administration ability. Experience within shipping OR customs clearance (CHIEF / CDS), OR post Brexit international road transport documentation.

Duties and Responsibilities:

• Preparation of accurate customs entries to ensure all regulatory and compliance requirements are met
• Entering data onto bespoke industry software
• Liaising with importers/exporters and other agents to obtain mandatory information for import and export entries
• Preparation of trade documentation and forms as required
• Dealing with all queries quickly and efficiently
• Communicating with customers and suppliers at all levels
• Problem solving and offering advice to customers, when needed
• Record keeping

Customs Clearance Coordinator DFDS Logistics - Larkhall, Scotland May 2021 - May 2023

Customs Clearance Coordinator involves the preparation of Customs documentation to ensure that any shipments either imported or exported meet all applicable laws so that entry or export can occur. As a Customs Clearance Coordinator, I was involved in determining the level of duties and taxes to be paid including the processing of payments on behalf of clients.

My responsibilities included but not limited to:

• Being involved in calculating and processing duties and taxes to be paid and in cases being required to sign documents under a Power of Attorney on behalf of clients.
• Liaising with Customers.
• Entering details onto specialized customs software including Descartes E-customs
• Allocating the correct license depending on type of goods being imported.
• The ability to be fully conversant with import and export laws and regulations. Also to maintain my understanding and keep up-to-date with changes as they occur, so as to be able to advise customers on import and export restrictions, tariff systems, insurance requirements and all other customs related matters.
• Preparing the necessary import documentation such as certificates of origin and cargo control documents.
• Liaise with officials in various agencies to ensure goods are cleared through customs or quarantine.
• Arranging for transportation, warehousing or product distribution of imported or exported goods and liaise with Freight Forwarders.
• Arrange delivery onward to the client
• Deal with all queries quickly and efficiently
• Build good working relationships with both customers and colleagues

Customer Service Advisor Teleperformance - WFH NHSBT - Blood and Transplant NHS 119 Testing Service September 2020 to May 2021

In my role as a Customer Service Advisor, I was dealing with inbound and outbound calls, interacting with callers and potential plasma donors. The role for inbound involved helping members of the public that are experiencing Covid-19 symptoms and need assistance in to booking a coronavirus test, chasing results and other inquiries regarding Covid-19. The role for outbound involved calling potential donors that are willing to donate plasma and if eligible, to became a weekly plasma donor in order to help the people who don't have enough antibodies in their system to overcome the Covid-19 illness on their own. Through working on both NHS 119 campaign and also NHSBT I was able to demonstrate that I can plan, prioritize, organize and review the progress of my own work through my stat reports and my call monitors.

Transport Planner Long Lane Deliveries - Bellshill, Scotland October 2019 to 2020 September

In my role as Transport Planner, I coordinated the routes and deliveries for our organization to ensure smooth running.

My responsibilities included but not limited to:

• Take new bookings and plan new routes
• Plan best schedules for all vehicles against time restraints and location
• Plan maps and locations for drivers ensuring they have the correct documentation needed
• Ensuring all load runs are created, prepared and driver's are aware of all responsibilities for next working day.
• Planning and booking the deliveries.
• Update and provide tracking information to customers as well as to internal managers
• Maintain delivery schedules and track deliveries to ensure deliveries are met
• Ensure products are delivered on time and according to regulations.
• Responsible for the activities associated with the transportation of products from suppliers into the network.
• Optimize transport planning in the most efficient way for customer and stakeholders
• Ensure high level of customer service is emphasized at all levels
• Maintain proper and accurate Pre-Shipment and Post-shipment Administration
• Proof of Delivery
• Over, short, and damaged shipment issues
• Evaluates, records, and responds to additional/special service requests (i.e. lift-gate, inside delivery, etc.)
• Work with transportation providers and freight payment team to ensure proper accessorial cost and flows
• Handle damage and loss claims
• Assists in troubleshooting and resolving safety, service, and operational issues
• Ensure correct estimates in transport planning system
• Meet on time delivery (OTD) requirements and follow on discrepancies with suppliers and Customer Service
• Working with subcontractors to ensure all work allocation's have been received and understood.
• Planning and directing routes to ensure the safe and secure delivery of the goods.
• Managing the main operating Transport and Logistic software: Creating and receiving orders, planning and monitoring work.

Team Leader Long Lane Deliveries LTD - Bellshill, Scotland 2017 to 2019

Ensuring that the admin team staff are motivated, monitored and measured in line with company vision and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.

• Managing a team of 8 admin assistant individuals per shift
• Assigned tasks to individuals within the department
• Divided tasks appropriately according to the priority and timelines
• De-briefing drivers and managing their manifests
• Data input
• Monitored progress toward goal attainment utilizing measurable data in spreadsheet applications and 121 feedback provided
• Handling the phones, drivers debriefs, emails and customers queries over the phone or via email
• Site admin duties consisting on preparing the wages for drivers, Rota and organize the driver's route for the next 2 weeks, creating new sites on our tracking site.
• Using Quinyx, company workforce management; scheduling the time for drivers & office staff, introducing the hours and preparing next daynext week Rota

Personal Secretary STPT Public Transport Timisoara, Romania

• Technical Department 2016 to 2017

Responsibilities of the job but not limited to:

• Answering calls, taking messages and handling correspondence

• Maintaining diaries and arranging appointments

• Typing, preparing and collating reports

• Experience with Microsoft Office (Word, Excel)

• Filing

• Organizing and servicing meetings

• Managing databases

• Prioritizing workloads

• Implementing new procedures and administrative systems

• Liaising with relevant organizations and clients

• Coordinating mail-shots and similar publicity tasks

• Acting as a receptionist and/or meeting and greeting clients

Sales Assistant Timisoara - RO June, Romania 2014 to 2016

Experience in handling and selling car parts and accessories.

EDUCATION

Political Sciences, Philosophy and Communication Sciences West University of Timisoara - Romania

SKILLS

• Strong interpersonal skills and an ability to work effectively in a high performing team environment
• Problem-solving skills
• Decision making ability
• Organizational skills
• Procedural mind-set
• Ability to prioritize
• Understanding of quality management principles
• Attention to detail
• Ability to analyze data and understand connections
• Management ability
• Skills in managing own time and the time of others, setting priorities for others to meet deadlines
• Strong analytical skills with the ability to use the company software Mandata.
• Good communication skills both written and verbal
• Strong decision making and problem solving skills.
• Able to motivate and lead others in a team environment.
• An ability to build rapport and trust quickly with work colleagues.
• Able to prioritize tasks and workloads in order of importance.
• Track record of delivering results with deadlines.

CERTIFICATIONS AND LICENSES

• Certificate in Advanced Customs Compliance LVL 4 (UK Customs Academy)
• Certificate in Customs Compliance LVL 3 (UK Customs Academy)
• Customs Practice & Procedure Award (UK Customs Academy)
• ILM (Institute of Leadership & Management Level 2)
• Managing Safely (IOSH Fire Risk Management Group)

ADDITIONAL INFORMATION

• Languages:

1. English- Fluent
2. Romanian- Native
3. Russian- Fluent