Загруженный файл CV

WORK EXPERIENCE

Aristocrat Interactive - via JivyGroup
Chisinau, Moldova
Business or Sector: Information and communication
Address: 1A Ciuflea, MD-2001, Chisinau, Moldova
Department: TechOps
Service Operations Engineer - TechOps
21/06/2022 – 10/03/2025

• Operation, maintenance, and optimization of technical infrastructure and systems for iGaming and Sportsbook B2B client platforms. Providing L2/L3 IT Technical Support. Collaborating with internal departments to meet customer needs as part of professional services.
• System monitoring and maintenance - Monitor infrastructure, applications, and networks using tools like Datadog, Splunk, OpsGenie, Coralogix to ensure optimal performance and minimal downtime. Implementing/configuring metrics and alerts queries for monitoring and alerting systems.
• Incident Management and Troubleshooting - Diagnose and resolve technical issues, including software bugs, network connectivity problems, and system errors. Participate in root cause analysis process to prevent recurring problems. Elaborating accurate Incident Reports for the critical issues.
• Customer Support - Provide support for escalated technical issues or software bugs. Collaborate with customer-facing teams to address inquiries and improve user experience.
• Security and Compliance - Manage access controls for a part of the systems, and ensure product compliance with regulatory standards.
• Collaboration Across Teams - Work closely with Product, IT, DevOps, DBA, Developers, Project and Vendor teams to align operations with business goals.
• Data Analysis - Monitor metrics such as system uptime, ticket resolution times, and customer feedback. Use data to recommend improvements in operations processes. Querying data from database for analysis in scope of support tickets.
• Development and planning - Actively participating in software bugs investigations as well as planning and coordinating bug-fixes and release uploads to production and lower environments.
• Training and Documentation - Train junior team members on operational procedures. Document system changes/incidents and standard operating procedures.
• ITIL Certificate, Cisco CyberOps course.

Stefanini MOL SRL
Chisinau, Moldova
Business or Sector: Information and communication
Incident Analyst
01/04/2021 – 14/06/2022

• Customer support for Retail software solution to large retail Companies in Europe.
• Reporting and prioritizing incidents found.
• Producing and carrying out training for internal/external groups.
• Participating in Continual Service improvement.
• Quality assurance by proactive actions.
• Escalation of risks and issues to team leader and incident manager.
• Identifying and assisting with planning/execution for Incident Management process.
• Coaching of the incident team for keeping SLA service levels.
• Participating in customer meetings and major Incident process.
• Remote connection to Customer infrastructure via secured protocols.
• Performing database querying and analysis.
• Receiving Customer calls via On-Call support lines.

Moldtelecom JSC
Chisinau, Moldova
Business or Sector: Information and communication
Department: Network Monitoring Center
NOC Engineer, Incident Management
31/01/2012 – 27/01/2018

• Monitoring of Cellular Network Elements/Core Network 24/7 - 2G(CDMA)/3G/4G
• Monitoring Changes, Network Upgrades
• Analyzing the alarms from Network Monitoring System and creating of incident/problem - trouble tickets
• Escalating incidents to support teams responsible for solving
• Administrating Incident remediation processes according with in Service Layer Agreement(SLA) and ensure minimal disruption to the service and fast service restoration.
• Participation in solving organizational problems
• Providing the effective resolution to the incident accordance with the site priority level
• Checking and closing the solved incidents
• Providing support to colleagues in other departments(or other companies) in matters within my responsibility
• Deliver accurate post incident reports, Shift Reports.
• Keeping up to date infrastructure database, network diagrams, technical documentation.

Moldtelecom JSC
Chisinau, Moldova
Business or Sector: Information and communication
Department: Customer Support Center
Technical Support Operator/Technician
17/04/2011 – 30/01/2012

• Call Center activity, oriented on technical support for customers.
• Receiving telephone calls from customers, or callback
• Solving subscriber's issues with using services, such as Broadband Internet, IPTV, Fixed Telephony, Mobile Internet and Mobile Telephony
• Remote connection to terminal equipment, configuration, or changing connection settings using provided specialized software
• Providing technical support to subscribers who have difficulty in using services, when there is no connection to terminal equipment
• Providing support to colleagues in other departments in matters within my responsibility
• Trouble ticket management

S.A. Ramadas SRL
Sireti, Moldova
System Administrator
07/03/2007 – 09/02/2011

• Administration of IT infrastructure
• Internet cafe
• Video monitoring
• Wifi zone

EDUCATION AND TRAINING

Technical University of Moldova
Chisinau, Moldova
Telecommunications Engineer
31/08/2005 – 31/05/2011

• Optical communications
• Mobile communications
• Networks and Digital Communications Systems
• Multiplex Transmission Systems
• Power Supplies in Telecommunications
• Information Technology
• Digital Electronics
• Microprocessors

LANGUAGE SKILLS

Mother Tongue(s): Romanian

Other language(s):

• Russian: Listening C2, Spoken production C1, Reading C2, Spoken interaction C1, Writing C1
• French: Listening A1, Spoken production A1, Reading A1, Spoken interaction A1, Writing A1
• English: Listening B2, Spoken production B1, Reading B2, Spoken interaction B2, Writing B2

SKILLS

• Administration services of Linux with DB MYSQL Microsoft Office Atlassian Confluence and Jira Slack (Virtual Chat Rooms Events) Video Conferencing (Zoom, Teams, Skype, Webex) - Advanced Coralogix Splunk Enterprise 8.0.5 Monitoring Tools (ie DataDog, ELK) OpsGenie Microsoft SQL Azure, Azure DevOps Linux

DRIVING LICENCE

• Driving Licence: B

JOB-RELATED SKILLS

• Stress resistant
• Accuracy
• Multi-tasking
• Patience
• Taking initiative
• Thinking logically
• Customer oriented
• Available to travel abroad

COMMUNICATION AND INTERPERSONAL SKILLS

• Friendliness
• Good listener
• Clarity and Concision
• Empathy
• Respect
• Feedback

ORGANISATIONAL SKILLS

• Prioritization
• Productivity
• Responsibility
• Situational Assessment
• Teamwork
• Organization
• Planning
• Meeting Goals
• Analysis