Загруженный файл CV

SALES MANAGER & CUSTOMER SUPPORT AGENT

PROFILE

I have a solid background in client support and service-based sales. I communicate clearly, manage tasks responsibly, and handle customer questions with patience and accuracy.

EDUCATION

Academy of Economics of Moldova
2nd year

SKILLS

• Professional email communication
• Business call etiquette
• Negotiation psychology
• Time Management
• Effective Communication
• Professional phone demeanor

WORK EXPERIENCE

Sales Representative
Fortus Grup Brokerage (October 2024 → November 2025)

• Competitive environment
• Achieved and managed to exceed sales goals
• Managed to create a base of loyal clients
• Rich vocabulary phone and email
• High confidence level
• Skilled from the sales point of view

Customer Support Agent
Triumphant Logistics (Dec 2023 → August 2024)

• Helped clients with delivery updates, shipment status, and basic tracking questions
• Assisted customers in solving issues such as delays, missing documents, or wrong delivery info
• Communicated with drivers and dispatchers to clarify shipment details
• Handled phone calls, emails, and WhatsApp messages in a clear and polite manner
• Helped with preparing simple documents such as invoices, receipts, and order confirmations
• Entered customer information and shipment data correctly into the system
• Maintained a friendly attitude and kept clients calm during stressful situations
• Developed good problem-solving skills while working in a busy environment