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Professional Summary

Energetic, adaptable and people-driven professional with a diverse background in customer service, sales, aviation, IT, and entrepreneurship. Over the years, I’ve led teams at 10,000 feet, built client relationships in tech, and co-launched a thriving retail business — all while staying calm, creative, and fully committed. I’m passionate about communication, fast learning, and turning challenges into opportunities. Now looking to bring my skills into a remote or hybrid role where I can grow and contribute as part of a strong, international team.

Professional Experience

Co-Founder & Operations Lead
Balloon & Event Decoration Business, Chisinau
2024 – Present

• Co-founded and developed a fast-growing balloon decoration business.
• Managed client relationships, daily operations, pricing, and vendor communication.
• Secured and maintained major corporate clients including Wizz Air and Farmacia Familiei.
• Worked hands-on in sales, aero design, and logistics — from concepts to delivery.
• Built streamlined systems to improve customer service and operational flow.

Sales & Client Relations Manager
Seriour Web (IT Company, Remote – Armenia HQ)
2022 – 2023

• Managed relationships with key international clients across tech projects.
• Worked closely with developers to ensure deliverables met deadlines and expectations.
• Devised flexible solutions when projects faced delays to ensure client satisfaction.
• Contributed to project planning, upselling, and long-term client retention strategies.

Senior Cabin Crew Member
Wizz Air, Europe
2017 – 2019

• Promoted to senior role within one year of employment.
• Led crew operations and ensured passenger safety, comfort, and satisfaction.
• Resolved in-flight conflicts, maintained team coordination, and ensured high service standards.
• Gained valuable experience in teamwork, leadership, and crisis management.

Education

Bachelor’s Degree in Marketing & Logistics
State University of Moldova — Graduated in 2016

Bulgarian Lyceum, Chisinau
High School Diploma

Core Skills

Soft Skills

• Emotional Intelligence
• Problem-Solving Under Pressure
• Initiative & Ownership
• Customer Focus
• Creative Thinking
• Time Management
• Conflict Prevention & Resolution
• Team Spirit & Flexibility

Hard Skills

• CRM & Client Communication
• Sales Strategy
• Project Coordination
• Event & Balloon Design
• Operational Management
• Negotiation & Upselling
• Remote Team Collaboration
• Multilingual Communication

Languages

• Russian — Native
• Romanian — Fluent
• English — Advanced
• Bulgarian — Conversational
• Spanish — Beginner (actively learning)

References

Available upon request.