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EXPERIENCE

Customs Declarant

• Entered customer and account data by inputting text and numerical information from source documents within established timeframes and accuracy standards.
• Researched and retrieved missing or incomplete information to ensure data accuracy and completeness.
• Prepared a range of written communications, documents, and reports.
• Maintained a high level of accuracy and attention to detail while managing large volumes of data.

Call Center Advisor

• Delivered high-quality customer service in a fast-paced inbound call center, handling a large volume of daily inquiries.
• Actively listened to customer needs, identifying opportunities to upsell products and services appropriately.
• Responded to customer complaints with empathy and professionalism, effectively de-escalating challenging situations.
• Provided clear, step-by-step guidance to help customers resolve technical issues over the phone.
• Maintained accurate and up-to-date customer records by verifying and recording information during calls.
• Applied strong analytical skills to resolve customer queries, complaints, and service-related issues efficiently.
• Demonstrated in-depth product knowledge to deliver expert advice and tailored support.
• Contributed to outbound calling campaigns to promote specific sales and marketing initiatives.
• Adapted performance based on feedback to continuously improve service quality and customer satisfaction.
• Assisted in training and mentoring new team members on customer service procedures and company policies.
• Ensured a friendly, supportive, and empathetic approach when handling complex or sensitive customer interactions.

EDUCATION

• 2025: Digital Marketing & E-commerce Professional Certificate, Coursera Platform
• 2024: Level 2 Certificate in Digital Marketing, New College Swindon, England
• 2019: BA in Finance and Banking, University of Economic Studies (ASEM), Chisinau, Moldova
• 2015: Tourism and Hospitality Services, National College of Commerce – Chisinau, Moldova
• 2011: Primary and Secondary School, Soldanesti, Moldova

SKILLS

• Logistics coordination & customs documentation
• Calm under pressure and well organized
• Strong customer service & communication skills
• Versatile and quick learner
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Fluent in English, Russian
• Critical thinking and problem-solving
• Collaborative and reliable team player

HOBBIES AND INTERESTS

• Learning foreign languages
• Digital marketing & content creation
• Traveling
• Reading about personal development

LANGUAGES

• Romanian: Proficient C2
• English: Advanced
• Russian: Advanced C1

DRIVING LICENCE

• Category B auto.