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ABOUT ME

Date of birth: 23/02/2000

Enthusiastic and dedicated Barista passionate about delivering top-quality coffee and excellent customer service. With over 3+ years of experience in speciality coffee shops, developing expertise in coffee beans, brewing techniques, and latte art. Skilled at fostering a welcoming atmosphere, utilising effective communication to engage with customers and understand preferences, and ensuring a personalised and memorable coffee experience.

WORK EXPERIENCE

Nationality: Bangladeshi
10/10/2024 – CURRENT Jubail, Saudi Arabia
Gender: Male
Coffee maker & Cashier Cafe blezza

• Maintenance of computers
• Customer service

11/09/2023 – 08/10/2024 Jubail, Saudi Arabia
Coffee & Sweet maker Fond Cafe

• Maintenance of computers
• Relations with suppliers
• Customer service
• Making sweet
• Prepare hot and cold coffee

01/02/2021 – 30/05/2023 Feni, Bangladesh
Barista Black & White Cafe

Craft a variety of coffee beverages while consistently ensuring high-quality and consistent taste, engage with customers to understand their preferences and recommend suitable coffee selections. Oversee cash transactions and processing orders using the POS system. Provide training to new staff members on coffee preparation, equipment handling, and customer service while meeting cleanliness and hygiene standards, all while managing cash transactions and processing orders using the POS system.

• Streamlined coffee preparation processes and reduced average wait times by 25%, contributing to a smoother workflow during peak hours and ensuring prompt service.
• Successfully improved customer satisfaction ratings by 15% within six months through attentive service, personalised coffee recommendations, and addressing customer preferences, resulting in enhanced loyalty and positive feedback.

EDUCATION AND TRAINING

01/06/2020 – 10/05/2022 Feni, Bangladesh
High school certificate Parashuram government college
Level in EQF EQF level 1

01/02/2010 – 17/03/2016 Parashuram, Bangladesh
Secondary school certificate Parashuram model pilot high school
Level in EQF EQF level 1

LANGUAGE SKILLS

MOTHER TONGUE(S): Bengali
Other language(s):

• English

  • Listening A1
  • Spoken production A1
  • Reading A1
  • Spoken interaction A1
  • Writing A1

• Arabic

  • Listening A2
  • Spoken production A1
  • Reading A2
  • Spoken interaction A1
  • Writing A2

• Hindi

  • Listening A1
  • Spoken production A1
  • Reading A1
  • Spoken interaction A1
  • Writing A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

Microsoft Office, Microsoft Word, Strong customer care skills, Account and cash handling, Latte arts, Making yummy sweet, Prepare cold and hot coffee