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PERSONAL PROFILE

A dynamic and conscientious individual who has at least 13 years of international experience in hospitality, quality assurance, and interpreting. A dedicated, trustworthy character that presents self professionally, is concerned with quality assurance, and always seeks to find better, more efficient ways of working. A confident communicator that can adjust language to suit the audience along with being able to positively influence others. Currently employed as an interpreter, however seeking an increase in employment hours. Fully open to other employment and training opportunities.

KEY SKILLS

• Able to deliver effective customer service.
• Excellent communication including active listening skills and excellent telephone manners.
• Effective when working alone while supportive in a team environment.
• Uses logical thinking when problem-solving and has methodical ways of working.
• Adapts to new situations well and can apply flexibility.
• Confident user of ICT.
• Able to use numerical skills to complete workplace tasks.
• Experience of quality assurance and can apply attention to detail.
• Knowledge of health & safety with the ability to promote safe working practices.
• Bilingual – speaking fluent English, Romanian, and Russian.
• Effective decision maker.
• Organised and can prioritise time to meet deadlines, remaining calm under pressure.

WORK EXPERIENCE

• Jun 2024 – To date: During this period zero-hour agency assignments completed – Carrying out interpreting work where clients receive support with completing application forms, accessing services, and understanding information.

• Nov 2023 – Aug 2024: RMC, Adviser (Volunteer)

  • Welcomed all visitors, making them feel comfortable.
  • Connected with cohorts from other countries recently entered the United Kingdom.
  • Supported cohorts with language barriers.
  • Supported applications for housing, employment, and work visas.
  • Signposted service users to other support services and organisations.
  • Adhered to company policies and procedures.

• Jan 2022 - Sept 2022: Jardi Market – Moldova, Auditor

  • Carried out a full audit of stock in stores.
  • Recognised employee achievements and encouraged excellence in the work environment.
  • Compiled, checked, and analysed financial data from records, receipts, and other documents to determine company assets and liabilities.

• Jan 2017 - Dec 2019: Green Park Restaurants – Moldova, Restaurant Manager

  • Organised staff shifts and scheduling.
  • Provided excellent customer service.
  • Lead by example.
  • Planned menus and interacted with food and drink suppliers.
  • Followed all company policies and procedures regarding dealing with cash, equipment, and property.

EDUCATION & TRAINING

• 07.2024: WEA, Community Interpreting Level 2
• 06.2025: City of Wolverhampton College, English Functional Skills Level 2
• 06.2024: City of Wolverhampton College, Math Functional Skills Level 2
• 2024: Release Potential
  • Staying Safe Online
  • What can You Trust
  • British Values
  • Conflict Resolution
• 2023 – 2024: Release Potential, Coaching and Mentoring, An introduction to the Civil Service Level 3

| References available on request | Available for an immediate start |