Файл CV
EE
Remote lucrător

Gender Женщина

address Кишинев

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Education

  • Liceul Teoretic “Vasile Alecsandri”
    • Highschool Diploma
    • 2018-2021

Skills

  • Customer engagement
  • Health compliance
  • Adaptability and resilience
  • Workflow optimization
  • Team collaboration
  • Time management
  • Attention to detail
  • Interpersonal skills
  • Effective communication
  • Rapid learning
  • Cultural awareness
  • Technical proficiency
  • Positive attitude

Languages

  • Romanian: First Language
  • English: Proficient
  • Russian: Advanced
  • French: Intermediate

Profile Summary

Dynamic individual with a background in customer service, particularly in high-pressure barista roles, enhancing skills in multitasking and effective communication. Strong creative problem-solver with a keen attention to detail and a commitment to continuous learning. Proficient in English, Romanian, and Russian, enabling engagement with a wide range of clients. Eager to explore especially remote positions that utilize interpersonal skills and a proactive approach to challenges.

Work Experience

  • 2023 - 2025 Frida Café

    • Lead Barista
    • Trained new baristas on equipment operation and customer service techniques for improved performance.
    • Handled customer inquiries, resolving issues with professionalism and courtesy.
    • Operated espresso machines, grinders, and blenders with precision to maintain product quality.
    • Collaborated with team members to optimize workflow during peak hours for efficiency.
    • Demonstrated exceptional customer service skills by addressing complaints promptly and professionally.
    • Engaged customers enthusiastically during busy periods to foster a positive atmosphere.
    • Maintained cleanliness of work areas and equipment through regular sanitation practices.
  • 2023 - 2024 The Residence

    • Barista Manager
    • Ensured compliance with health and safety regulations in café operations.
    • Oversaw inventory management, including supply ordering and usage tracking.
    • Created welcoming atmosphere for customers through effective communication.
    • Collaborated with team members to improve service efficiency.
    • Prepared and served coffee, espresso drinks, blended coffees, and teas.
    • Performed administrative tasks such as payroll processing and employee scheduling.
  • Jun 2023 - Aug 2023 Restaurants, Cafes, Supermarkets

    • Delivery
    • Delivered food orders from local restaurants and cafes to customers promptly.
    • Utilized GPS technology to navigate efficiently for timely deliveries.
    • Communicated with restaurant staff to confirm order details and delivery instructions.
    • Ensured quality and safety standards during transport of food items.
    • Delivered packages in accordance with company standards within designated timelines.
    • Created optimized delivery routes based on destinations and schedules.
    • Notified dispatch personnel regarding delays or route changes due to traffic or weather.
  • 2022 - 2023 Restaurant - Buffet

    • Waitress
    • Delivered exceptional customer service to elevate dining experiences.
    • Cultivated relationships with regular patrons through engaging conversations.
    • Maintained a pristine work station by restocking supplies and cleaning surfaces.
    • Prepared dining areas for large parties by rolling silverware and setting up food stations.
    • Cleared dirty dishes and glasses from tables to prepare for subsequent diners.
    • Gathered guest feedback on meals served to address concerns and enhance service quality.

Driver's License

  • Categoria: AM, A1, A2, B, B1

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