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markdown VIRTUAL ASSISTANT

An insightful Virtual Assistant with an eagle eye for detail and over 2 years spent rendering remote support services of exceptional quality for entrepreneurs, business proprietors, and hospitality professionals. Remarkable prowess with customer service, management of emails and calendars, social media content creation, travel planning, co-hosting of Airbnb listings, and an appointment-setting wizard. Renowned for swift communication skills, organizational brilliance, and an unerring instinct for meeting client needs. Finesse in the use of modern tools for operations streamlining, productivity enhancement, and guaranteeing an outstanding experience for guests and clients.

Skills

• Customer Service Support (Phone, Email & Chat)
• Social Media Management & Content Scheduling
• Airbnb Co-Hosting & Guest Communication
• Appointment Setting & CRM Management
• Email Inbox Management & Automation Tools
• Calendar Scheduling (Google, Outlook, Calendly)
• Microsoft Office, Google Workspace, Slack, Trello
• Canva, Hootsuite, Buffer, Notion, Asana
• Social Media Management and Engagement
• Email Marketing
• Data Entry and Reporting
• Graphic Design and Creative Asset Creation
• Customer Relationship Management
• Online Research and Market Analysis
• Administrative and Executive Support

Professional Experience

Freelance Virtual Assistant
Remote | Jan 2024 – Mar 2025

• Manage email inboxes and calendars for 3+ clients across different time zones.
• Co-host on Airbnb, managing queries, check-in, and reviews for guests.
• Create and schedule social media content using Canva and Buffer.
• Chat in real time and via email to ease customer issues in a fast manner.
• Schedule meetings with clients, coordinate with them, and carry out follow-ups.

Customer Service Representative
ABC Online Retail | Remote | Jun 2024 – Dec 2024

• Fielded a total of 60 or more inquiries every day using Zendesk and Intercom from customers.
• Helped customers troubleshoot their orders, returns, and tracking requests.
• Maintained a 98% customer satisfaction rate.

Social Media Manager (Part-Time)
Davic Studios | Remote | Feb 2024 – Aug 2024

• Established 40% growth in followers within just 6 months, primarily using high-quality, targeted content strategies.
• Responded to DMs and comments, maintaining brand voice and customer engagement.
• Utilized Insights to maximize post performance and engagement.

Certifications

• Visual Assistance Certificate
  Career Crafters Academy | 2025
• Customer Service Certificate
  Movalue School of Professional Development | 2024

Education

• Bachelor of Marketing
  Micheal Okpara University | 2008-2012

References Available upon request