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PROFESSIONAL SUMMARY

Motivated and customer-focused professional with experience in providing high-quality support and resolving client inquiries. Skilled in communication, problem-solving, and maintaining customer satisfaction. Have the ability to handle high call volumes, manage complaints effectively, and work collaboratively in fast-paced environments.

WORK EXPERIENCE

Crew Trainer in McDonald’s (2023- Current)

• Dedicated and customer-focused Crew Trainer with 2 years of experience at McDonald's
• Strong leadership, communication, and problem-solving abilities with a proven record of enhancing team performance and customer satisfaction

Customer Service

• Delivered friendly and efficient customer service to an average of 100+ customers daily.
• Handled cash, card, and mobile payments accurately at the register.
• Resolved customer concerns promptly, maintaining a positive dining experience.
• Assisted in training new employees in customer service procedures.
• Maintained cleanliness and compliance with company hygiene standards.
• Upsold menu items and promoted new products to increase sales.

ACADEMIC

Indian Central School, Kuwait
KMHSS, Kerala, India
Nicolae Testemitanu State University of Medicine and Pharmacy

• MBBS - 4th Year