Загруженный файл CV

Employment History

Travel Agent, Business Class
MARCH 2024 — AUGUST 2025

• Assisted individual and corporate clients with end-to-end travel arrangements, including flights, hotels, package tours, and travel insurance.
• Delivered personalized itineraries tailored to client preferences, budgets, and schedules.
• Negotiated and secured favorable rates and exclusive discounts with airlines, hotels, and tour operators.
• Handled booking modifications, cancellations, and emergency re-routing efficiently.
• Built and maintained strong relationships with returns and repeat customers.
• Utilized booking platforms and global distribution systems - Sabre.
• Resolved customer complaints and special requests with professionalism and attention to detail.

Customer Support Manager, Consumer Attorneys
Chisinau
MAY 2022 — FEBRUARY 2024

Skills

• Providing comprehensive administrative support to our support team.
• Managing all communications with clients, including inquiries, concerns, and feedback.
• Preparing case briefs and summarizing customer interactions and feedback, contributing to data-driven decision-making.
• Conducting thorough investigations and statistical documentary research to locate and develop valuable insights.
• Expertly managing and organizing essential customer-related documentation and correspondence.
• Handling inbound and outbound phone calls, ensuring a high standard of service and prompt issue resolution.

Business Development Representative, Codegate Software Solutions
OCTOBER 2021 — MAY 2022

• Provided assistance in external communication.
• Was responsible for identifying new prospects, and creating new leads through thorough research.
• Predominantly worked with DACH-based companies, mainly organizations providing either Banking or IT Development services.

Account Manager, Social Spread S.R.L
FEBRUARY 2021 — OCTOBER 2021

• Communicated to an international network of account holders, providing help and assistance, and prepared individual clients for future collaboration with the other internal departments of the company.

Languages

• Russian
• Romanian
• English

Education

Business Administration, International University of Moldova, Chisinau
SEPTEMBER 2021 — JUNE 2025

High School Diploma, Theoretical Lyceum
SEPTEMBER 2016 — MAY 2021