Загруженный файл CV

SUMMARY

Dynamic young professional with diverse experience in technical support, administration, and team supervision. Bringing over two years of expertise in resolving technical issues and providing exceptional customer service. Proven ability to analyze client requirements and deliver timely solutions that enhance user satisfaction. Looking forward to leveraging unique capabilities to drive innovation and efficiency in the workplace, contributing to the success of potential employers.

WORK EXPERIENCE

• 08/2024 – Present
  Team Supervisor, O'Briens Dublin, Ireland
  Supported team members by motivating and inspiring them to perform at their best.
  Facilitated training for new employees, equipping them with essential skills.
  Engaged with customers by taking orders, answering questions, and providing tailored recommendations based on their preferences.
  Monitored inventory levels of coffee and food supplies, placing orders and ensuring freshness throughout service times.

• 04/2024 – 07/2024
  Administrative Assistant, SGS (Moldova) S.A. Chisinau, Moldova
  Provided comprehensive administrative and office support to the manager.
  Assisted customers through emails, phone calls, and in-person meetings.
  Evaluated client requirements, conducted research, and identified the most suitable laboratories to deliver results promptly.
  Formulated commercial offers tailored to customer needs.
  Maintained ongoing communication with accredited laboratories, delivery drivers, and colleagues globally to facilitate operations.
  Issued certificates and compiled analysis reports efficiently.

• 07/2023 – 04/2024
  Technical Assistant, Paynet Services SRL Chisinau, Moldova
  Diagnosed and resolved technical issues reported by end-users via diverse channels, including phone, email, and chat.
  Provided comprehensive, step-by-step guidance to users for troubleshooting and resolving software and hardware problems.

• 09/2020 – 06/2023
  Purchasing Agent, Kaufland SRL Chisinau, Moldova
  Conducted extensive market research to identify potential suppliers while keeping abreast of industry trends.
  Researched promotions, online platforms, and competitor activities to enhance the company's service offerings.
  Evaluated and selected suppliers based on defined criteria such as cost, quality, and reliability.
  Compiled analytical reports and presented findings to management for strategic decision-making.

EDUCATION

• 09/2019 – 06/2023
  Moldova State University
  Bachelor’s Degree, Business and Administration
  Chisinau, Moldova

SKILLS

• Microsoft Word
• Excel
• PowerPoint
• Access

LANGUAGES

• Romanian (Native)
• Russian (B2)
• English (C1).