Загруженный файл CV

ABOUT MYSELF

I am a responsible, organized, and goal-oriented professional with over 3 years of experience in the hospitality industry. I possess excellent quick learning and adaptability skills. I successfully interact with clients, creating a comfortable atmosphere and enhancing their satisfaction. I am experienced in working in dynamic environments, efficiently solving problems, and collaborating well in teams. I am proficient in using PCs, office software, and specialized hospitality management software such as Opera PMS and Marsha. Twice recognized as "Employee of the Month" at Courtyard by Marriott Chișinău.

EDUCATION AND TRAINING

[ 2005 – 2018 ]
General Secondary Education
Theoretical Lyceum nr.2
City: Ceadir-Lunga | Country: Moldova

[ 2018 – 2021 ]
Bachelor’s Degree in Hotel Services and Tourism
Academy of Economic Studies of Moldova (AESM)
City: Chișinău | Country: Moldova

WORK EXPERIENCE

Courtyard by Marriott Chișinău
City: Chișinău | Country: Moldova

[ 10/2021 – 10/2022 ]
Receptionist
Responsible for greeting and registering guests, handling reservations, providing information about hotel services, and managing payments. Ensuring a smooth and welcoming check-in/check-out process while maintaining a positive guest experience. Managing multiple tasks, handling guest requests, and promptly resolving any arising issues. High organization and attention to detail, with the ability to work effectively in a dynamic and fast-paced environment.

Courtyard by Marriott Chișinău
City: Chișinău | Country: Moldova

[ 10/2022 – 02/2024 ]
Reservation Agent
Responsible for managing guest bookings, ensuring accurate and timely reservations, and processing inquiries. Handled cancellations, modifications, and special requests while providing detailed information on room availability, rates, and services. Coordinated with other hotel departments to ensure seamless operations and high guest satisfaction.

Courtyard by Marriott Chișinău
City: Chișinău | Country: Moldova

[ 02/2024 – 06/2025 ]
Front Office Supervisor
Responsible for overseeing daily front desk operations and ensuring exceptional guest service. Managed and supported a team of receptionists, handled guest check-ins and check-outs, and addressed concerns or requests promptly. Ensured effective communication between departments, monitored room availability, and managed reservation and billing processes. Maintained high standards of efficiency, ensured guest satisfaction, and contributed to a positive guest experience.

LANGUAGE SKILLS

Mother tongue(s): Gagauz

Other language(s):

• Russian
  LISTENING C2 | READING C2 | WRITING C2
  SPOKEN PRODUCTION C2 | SPOKEN INTERACTION C2

• English
  LISTENING C2 | READING C2 | WRITING C1
  SPOKEN PRODUCTION C1 | SPOKEN INTERACTION C1

• Romanian
  LISTENING C1 | READING C2 | WRITING C1
  SPOKEN PRODUCTION C1 | SPOKEN INTERACTION C1

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user