Загруженный файл CV

Professional Experience

• Application Management Support Team Leader - Orange Systems

  • Apr 2024 - present
  • Chisinau | IT Software | IT / Telecom
  • Responsibilities include overseeing and guiding a team responsible for the smooth operation, maintenance, and support of various applications within the organization. This involves managing day-to-day application support, collaborating with key partners, and optimizing application performance to meet business needs.

• Network Coordinator - Orange Systems

  • Sep 2023 - Apr 2024
  • Chisinau | IT Hardware | IT / Telecom
  • Played a crucial role in ensuring the smooth operation and reliability of network infrastructure. Responsibilities included monitoring, maintaining, and troubleshooting the network, supporting network expansion and optimization projects, and coordinating with vendors and suppliers.

• Business Class Customer Service Representative - ITN

  • Dec 2022 - Sep 2023
  • Chisinau | Tourism / Hotel staff | Tourism
  • Provided top-tier support to premium travelers, ensuring a smooth and stress-free experience. Assisted passengers with reservations, handled flight changes, and accommodated special requests.

• Accounting Specialist - DataPro

  • Sep 2022 - Dec 2022
  • Chisinau | Finance / Accounting | Tourism
  • Managed and oversaw financial transactions to ensure accuracy, efficiency, and organization in all personal financial matters. Provided comprehensive support in tracking expenses, processing transactions, and liaising with financial institutions.

• Dispatcher OSI/Administration (Ground Dispatcher & Translator) - Chisinau International Airport

  • Sep 2021 - Sep 2022
  • Chisinau | Other | Naval / Aeronautical
  • Coordinated operations, ensured seamless communication between various departments, and handled administrative tasks. Managed OSI-related processes, facilitated translations, and supported the efficient flow of information.

• Senior Accounting Receivable Analyst - IHS Markit

  • Oct 2020 - Sep 2021
  • Bucharest | Finance / Accounting | Financial / Banking
  • Managed financial transactions, oversaw credit and debt collection, and provided support to clients with outstanding balances.

• Sr. Project Analyst and Service Administrator RU/KZ/UK - Honeywell

  • Dec 2018 - Nov 2020
  • Bucharest | Engineering | Services
  • Managed procurement, logistics, and coordination of materials for large-scale construction projects across multiple countries.

• Quality Analyst - Electronic Arts

  • Jan 2018 - Dec 2018
  • Bucharest | IT Software | IT / Telecom
  • Ensured the highest standards of service by monitoring support processes, training new team members, and evaluating performance across multiple teams.

• Technical Support Agent - Electronic Arts

  • Jun 2017 - Jan 2018
  • Bucharest | IT Software | IT / Telecom
  • Provided expert assistance to users, ensuring a seamless gaming experience by troubleshooting technical issues, managing purchases, and maintaining account security.

Education

• Bachelor's degree - Universitatea "Bucuresti"

  • 2014 - 2017
  • Foreign Languages | Bucharest

• Scoala de Muzica "Alexei Starcea"

  • 2001 - 2012
  • Muzica

Certifications

• Black Belt CX Customer Success Manager Certification

  • Date acquired: Jan 2025

• Black Belt PXP Growth - Cisco

  • Date acquired: Jan 2025

• Managers Academy

  • Date acquired: Jun 2024

Skills

• General skills: SmartQ, Omega, Origin, Teamwork, result-oriented, Communicative skills, Problem-solving skills, proactive, Stress resistance, detail-oriented, Microsoft Office, Microsoft Excel, Salesforce, SAP, Microsoft Outlook

• Foreign languages: English (Advanced), Russian (Advanced), German (Beginner), Greek (Beginner)

Volunteering

• "Love" program
  • Period: Dec 2024 - Dec 2024
  • Volunteered for the Love Program at the Orange shop in Chisinau, focusing on supporting local communities and creating a memorable experience for customers during the holidays.