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Summary

Hospitality professional with a solid educational background in hotel management and practical experience gained through internships and employment at reputable hotels in Yancheng. Skilled in front desk operations, guest services, and effective problem-solving. Fluent in multiple languages, including English, Chinese, Russian, and Ukrainian, facilitating exceptional communication with international clientele. Committed to delivering outstanding customer service and continuously seeking opportunities for growth and development in the hospitality industry.

Education

Kherson Maritime College
Welding Production Technology
September 2011 – June 2015
Junior Specialist Diploma

• Studied industrial welding processes, safety protocols, and equipment maintenance.
• Completed practical training at Palada Factory in Kherson.

Yancheng Polytechnic College
Hotel Management
September 2017 – June 2020
Diploma

• Focused on hospitality operations, customer service, and front office management.
• Completed internships at local hotels during the program.
• Studied both theoretical and practical aspects of hotel administration.

Experience

Yidu Jinling Grand Hotel Yancheng
Hotel Receptionist Intern
October 2017 – June 2018
Yancheng, China

• Welcomed and assisted guests with check-in and check-out procedures.
• Managed bookings and reservations via hotel management software.
• Provided information about hotel amenities, local attractions, and services.
• Handled guest inquiries, complaints, and requests professionally.

Aloft Yancheng Hotel
Front Desk Receptionist
July 2018 – June 2020
Yancheng, China

• Efficiently managed front-desk operations, including guest registration, check-out, and payments.
• Trained new reception team members on hotel protocols and customer service standards.
• Coordinated with housekeeping and maintenance teams to ensure guest satisfaction.
• Assisted management with administrative tasks, event planning, and customer loyalty programs.

Yancheng Primary School, Yancheng Middle School, Yancheng Kindergarten
English Teacher (Part-Time)
September 2017 – June 2020
Yancheng, China

• Taught English to young learners aged 4 to 14 in kindergarten, primary, and middle school settings.
• Provided additional Chinese tutoring to international classmates and language learners (offline and online).
• Prepared lesson materials, interactive activities, and evaluation tasks.
• Improved students’ speaking confidence and cultural understanding through engaging language sessions.

Languages

• English: Fluent in speaking, writing, and professional communication.
• Chinese (Mandarin): Confident conversational and reading skills; experience teaching basic level.
• Russian: Native speaker.
• Ukrainian: Native speaker.

Skills

• Customer Service: Experience handling guest needs, solving issues, and maintaining a high standard of hospitality.
• Hotel Reception Operations: Skilled in check-in/check-out, booking systems, and front desk coordination.
• Communication Skills: Strong verbal and written communication across languages and cultures.
• Multilingual Teaching: Experience teaching English to children and adults.
• Problem Solving: Ability to resolve guest complaints and workplace issues calmly and efficiently.

Interests

• Travel and Hospitality: Travel, hotels, tourism, guest service.
• Language Learning: English, Chinese, communication, teaching, learning.
• Intercultural Communication: International, culture, exchange, diversity, teamwork.
• Hotel Industry Trends: Technology, service innovation, hotel trends, management.
• Fitness and Sports: Gym, football, active lifestyle, health.