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Moldova / Ukraine

Business Development Manager

Results-driven Business Development Manager with 7+ years of B2B sales expertise in IT services, Outsourcing, and SaaS. Proven track record in bringing 4 new customers in one year and driving a 60% revenue increase. Driving international business growth by expanding client relationships worldwide. Skilled in full-cycle sales, consultative selling, and account management. Implemented a structured lead generation process and introduced multiple tools to enhance efficiency and pipeline growth. Known for building strong client relationships, optimizing sales strategies, being detail-oriented, and good at keeping multiple things on track with time management skills.

Sales & Business Development

Business Development Manager / Account Manager - Stefanini Group

• Full sales cycle expertise: prospecting, closing, renewals, upselling, and cross-selling.
• Expertise in consultative and value-based selling (SPIN, MEDDICC).
• Lead generation via cold calls, email campaigns, and social networking.
• Account management and client retention strategies.

Tools & Technologies

• CRM & Sales Platforms: Salesforce, HubSpot, Microsoft Dynamics.
• Outreach & Lead Generation: Sales Navigator, Outreach, GetProspect, Hunter.io, Apollo, Instantly

September 2022 - Present

• Managing the full sales cycle for new business, renewals, upselling, and cross-selling opportunities, while overseeing client onboarding, project coordination, and ongoing account management to ensure long-term satisfaction and retention.
• Acting as the primary point of contact for clients throughout project lifecycles, driving communication, aligning internal resources, tracking milestones, and proactively resolving issues.
• Spearheading outbound lead generation efforts through cold calls, email campaigns, and market analysis, resulting in significant pipeline growth and onboarding of over 4 new clients in under 12 months.
• Managing the end-to-end process of creating and delivering accurate pricing to clients, ensuring high levels of customer satisfaction.
• Collaborating cross-functionally with Pre-Sales, Marketing, etc. teams to deliver customized solutions and improve client satisfaction.
• Representing the company at industry conferences and networking events, expanding brand presence and industry connections.

Sales Development Representative

Stefanini Group

March 2022 - August 2022

• Strategic thinking, problem-solving, and active listening.
• Negotiation, relationship-building, and customer-centric approach.
• Multitasking, prioritization, and time management.
• Conducted comprehensive research to identify emerging trends, potential clients, and untapped markets, resulting in increased sales opportunities.
• Researched clients before outreach and stayed on top of industry trends, competitors, and best practices.
• Leveraged outbound outreach methods, including email campaigns, cold calls, and social networking, to generate high-quality leads and drive pipeline growth.
• Strategically prospected into target accounts, effectively engaging decision makers and stakeholders.
• Qualified prospects by deeply understanding their current needs and pain points, ensuring effective communication and relationship-building.
• Collaborated closely with Pre-Sales and Marketing teams to refine outreach strategies, enhance lead qualification processes, and drive overall effectiveness.

Business Development Manager

• Team collaboration and cross-functional coordination.
• Communication & Collaboration: Slack, Zoom, Microsoft Office, Google Workspace, Trello, Notion

Soft Skills & Strengths

Languages

• Russian – C2
• Ukrainian - C2
• English - C1
• German - B1

Global Database

December 2018 - February 2022

• Successfully juggled the responsibilities of Lead Generation Manager, SDR, BDM, and Customer Onboarding, demonstrating exceptional multitasking abilities.
• Performed outreach to inbound leads and inquiries using email, calls, and social channels.
• Addressed potential client questions and skillfully managed follow-up calls, contributing to a positive client experience.
• Led the entire sales cycle from prospecting to closure, consistently exceeding targets.
• Orchestrated outbound and inbound efforts on a global scale, excluding Latin America, Spain, and Italy, utilizing strategic cold calling and email campaigns to expand the client pipeline.

Account Manager

Unifun

April 2018 - November 2018

Bachelor & Master of Arts: Roman and Germanic Philology, English & German languages

Odessa I. I. Mechnikov National University, Ukraine.

MSC - Mediterranean Shipping Company

Senior Guest Services Agent

August 2011 - February 2018

• Managed guest services for international clients, excelling in communication and problem resolution in a high-pressure environment.