Загруженный файл CV

Summary

Customer-oriented IT engineer with 10 years of experience.

Professional Skills

• ITSM Tools: ServiceNow
• Script Languages: JavaScript (CSS, HTML, AngularJS), Python, SQL
• Tools (System Monitoring, System Management): SCCM, Altiris
• Network Technologies and Protocols: TCP/IP
• Operating Systems: Windows Server 2016, Windows 10
• Technical Documentation Writing Skills: Good technical documentation writing skills

Work Experience

AUXO (03.2022 - Current)

• Position: Developer
• Achievements: New module development, integration with Jira and SAP HCM
• Technologies: JavaScript, REST API, SOAP, Angular JS, XML, AJAX
• Responsibilities: Design, develop, and implement ServiceNow applications, including customizations, integrations, workflow automation, reports, dashboards, widgets, UI pages.

Fujitsu GDC Russia (09.2017 – 03.2022)

• Position: System Administrator/Developer (ServiceNow)
• Achievements: Developed an integration with Office365
• Technologies: JavaScript, CSS, HTML, AJAX
• Responsibilities:
  • ServiceNow development: Design applications, user interfaces, and database logic.
  • Automate applications using workflow, email, Scheduled Script Executions, and Events.
  • Import data and integrate ServiceNow with third-party applications.
  • Conduct knowledge transition sessions for the support team.
  • ServiceNow system administration: Support existing applications, implement enhancement requests, collaborate with teams, and set up reports.

Fujitsu GDC Russia (11.2010-09.2017)

• Position: Technical Specialist
• Achievements: Maintain stable 24/7 service for critical customer business, automated reporting.
• Technologies: SCCM, Altiris, Microsoft Server 2010, Microsoft Windows 10, SharePoint, IPv4
• Responsibilities: Customer support, installing and updating applications, resolving incidents, working with ITSM systems and System Center Configuration Manager.

Education

• University: Kazan State University, Institute of Math
• Degree: Specialist
• Year of Graduation: 2011

Additional Information

• Languages: English (Upper Intermediate)
• Certificates: ITIL foundation, ServiceNow Certified System Administrator, Cisco Certified Network Associate
• Courses: Windows Server 2003, Active Directory, ITIL Foundation, ServiceNow system administration fundamentals, Cisco Certified Network Associate
• Soft Skills: Logical thinking, positive, responsible, sociable.