Загруженный файл CV

EDUCATION AND TRAINING

Frankfurt am Main, Germany
HIGH SCHOOL "Otto-Hahn-Schule"

Chisinau, Moldova
HIGH SCHOOL "Litterarum"

WORK EXPERIENCE

MEDICAL ADMINISTRATIVE ASSISTANT - DR.MED.THOMAS PFENNIGDORFF - 01/03/2024 - 31/05/2024 - OFFENBACH AM MAIN, GERMANY

• Supported patients before and after consultations
• Worked with medical software and patient data systems
• Handled scheduling, data entry on computers, E-Mails and telephone calls
• Developed strong communication skills with diverse patients
• Worked with documents and different medical devices
• Performed vision and hearing tests and helped collect medical blood samples

CALL CENTRE AGENT - STUDIO MODERNA - 03/2024 - 04/2025 - CHISINAU, MOLDOVA

• Provided customer support via phone and email
• Handled customer inquiries, orders, and basic problem resolution
• Communicated clearly and professionally with international customers
• Used digital systems to document calls and customer information

ELECTION AGENT - MINISTERUL AFACERILOR EXTERNE AL REPUBLICII MOLDOVA - 28/09/2025 - FRANKFURT AM MAIN, GERMANY

• Worked as an election operator handling voter data
• Used digital systems and verified information accuracy
• Followed strict rules and data protection procedures
• Communicated clearly and professionally with citizens

TRANSLATION AGENCY MANAGER - TRIVIUM LINGVA SPRACHSCHULE & ÜBERSETZEN - 03/07/2025 - 26/12/2025 - FRANKFURT AM MAIN, GERMANY

• Assisted with client communication (email, phone, in-person)
• Managed documents, files, and digital records
• Used office software (Word, Excel, email systems)
• Supported translation projects and deadlines
• Solved basic technical issues related to files and formatting
• Assisted as an observer and support staff during TELC German language exams, supporting participants and entering their data electronically

BAKERY SPECIALISED SELLER - DER BÄCKER EIFLER - 01/07/2025 - 31/12/2025 - FRANKFURT, GERMANY

• Provided friendly and professional customer service in a fast-paced environment
• Assisted customers with product selection, orders, and payments
• Handled cash register and POS systems accurately
• Resolved customer questions and minor complaints calmly and efficiently
• Maintained cleanliness and organization of the workspace
• Worked under pressure during peak hours while ensuring customer satisfaction
• Collaborated with team members to ensure smooth daily operations
• Provided in-store and phone customer service, handled telephone orders, and managed cash, payment documents, and delivery-related paperwork efficiently

SKILLS

• customer service
• communication
• Microsoft Office
• problem solving
• teamwork
• basic IT support
• Document handling and administration

LANGUAGE SKILLS

Mother tongue(s): ROMANIAN

Other language(s):

UNDERSTANDING | SPEAKING | WRITING
Listening | Reading | Spoken production | Spoken interaction

RUSSIAN

• C1 | C1 | C1 | C1 | C1

ENGLISH

• C1 | C1 | C1 | C1 | C1

GERMAN

• C1 | C1 | C1 | C1 | C1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

Language levels:

• ROMANIAN (5/5)
• RUSSIAN (5/5)
• ENGLISH (5/5)
• GERMAN (5/5)