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Truck Dispatcher

Experienced in handling high volumes of inbound and outbound calls, providing excellent customer support, and efficiently managing dispatch operations. As a dispatcher, I coordinated logistics, assigned tasks to field teams, and ensured timely responses to customer requests. Skilled in multitasking, problem-solving, and maintaining clear communication between clients and staff. Adept at using call center software, documenting interactions, and resolving issues to enhance customer satisfaction.

Experience

03/2025 - 12/2025
Quality Management System
Sales Manager

• Managed and developed relationships with new and existing clients
• Led sales calls, follow-ups, and negotiations to close deals
• Achieved and exceeded monthly sales targets and KPIs
• Trained and supported junior sales staff when required
• Handled client objections and resolved issues professionally
• Maintained accurate customer records in CRM systems

10/2023 - 03/2024
Roslin Solutions
Customer Service Agent

• Customer Support - Assisted customers with inquiries, troubleshooting, and resolving issues efficiently.
• Problem-Solving - Identified and implemented effective solutions to ensure customer satisfaction.
• Crisis Management - Remained calm under pressure and made quick, informed decisions in emergency situations.
• Communication - Maintained clear and professional interactions with customers and team members.

03/2024 - 05/2024
Roslin Solutions
Dispatcher

• Driver Coordination - Communicated with drivers to ensure smooth operations and efficient service.
• Complaint Handling - Managed and resolved customer and driver complaints professionally.
• Route Planning - Optimized and planned routes for timely and efficient transport.
• Problem-Solving - Quickly addressed and resolved issues that arose during transport or service.
• Dispatch Software & GPS - Utilized IDS dispatch software and GPS systems to monitor and assist drivers.

Expertise

• CRM
• IDS
• Excel

Language

• English: Proficient
• Romanian: Native
• Russian: Native