Загруженный файл CV

WORK EXPERIENCE

ATOS GDC – Timișoara
City: Timișoara
Technical engineer (with French)
[ 07/2025 – 10/2025 ]

• Providing Level 2/3 technical support for IT infrastructure based on Linux and Windows operating systems;
• Monitoring and administering critical servers and services using specific tools (e.g., Zabbix, SCCM);
• Investigating and resolving incidents such as restarts, filesystem issues, swap problems, DataDog alerts, etc., and handling technical requests from French-speaking clients via ticketing systems (ServiceNow);
• Participating in IT infrastructure migration and optimization projects in collaboration with international teams;
• Documenting technical procedures and interventions in both French and English;
• Communicating proactively with French-speaking clients to provide clear technical assistance and effective solutions;
• Ensuring compliance with SLAs and quality standards within ITIL processes (Incident, Problem, Change Management).

DHV (Deliver High Value) – Timișoara, Romania
City: Timișoara | Country: Romania
QA Junior Analyst (with French)
[ 02/2025 – 07/2025 ]

• Performing functional and non-functional testing of software applications in accordance with project specifications;
• Creating and updating test plans, test scenarios, and test cases in French and/or English;
• Identifying, documenting, and tracking defects (bugs) using tracking systems such as JIRA or Azure DevOps;
• Closely collaborating with development teams, project management, and technical support to ensure the quality of delivered products;
• Executing regression tests and re-testing after bug fixes;
• Participating in Agile/Scrum ceremonies (daily stand-ups, sprint planning, retrospectives) in French or English;
• Providing continuous feedback to improve testing processes and software quality.

Deltatel (subcontractor NOKIA) – Timișoara, Romania
City: Timișoara | Country: Romania
Telecommunications analyst
[ 07/2023 – 06/2024 ]
*Change Management Analyst (Project: Bouygues Telecom, France)

• Constant monitoring of emails and classifying operations based on urgency level;
• Managing, updating and planning telecommunications operations taking place in the territory of France (IP, Radio/RAN, TRANS, Environment, Services, etc.);
• Contacting clients to obtain detailed information about planned operations, as well as coordinating with higher-level units (Orange, Ericsson, SFR, DSI, etc.);
• Handling urgent corrective operations;
• Cancelling operations that violate regulations or are scheduled during the GEL period;
• Using tools: GCR, CRS, GIR, JAR, Elixir;
• Transferring documentation via a Virtual PAX;
• Preparing daily reports on current operations to ensure KPI targets are met;
• Weekly presentation of operations within the committee (Change Management / Gestion des Changements OPI Bytel);

ATOS IT Solutions and Services – Timișoara, Romania
City: Timișoara | Country: Romania
Customer service representative in French
[ 07/2021 – 12/2022 ]
*Service Delivery Supporter (Financial Services & Insurance OPS/ French)

• Interacting with customers via phone and email to provide the necessary technical support (in French);
• Identifying, assessing, and resolving issues faced by customers at the banking level;
• Verifying banking transactions and ensuring their accuracy;
• Assisting customers with account-related inquiries (e.g., balance checks, account status);
• Blocking cards due to loss, theft, or fraud;

Francophone Studies Association - DF/Asociația de Studii Francofone - DF – Timișoara, Romania
City: Timișoara | Country: Romania
Translator
[ 11/2020 – 01/2021 ]

• Formatting articles in French, based on specific criteria, for the magazine Dialogues Francophones;
• Proofreading and editing translated content to ensure clarity, grammar, and consistency;
• Conducting research on terminology and subject-specific language to improve the quality of translations;

Lectoratul Francez al Universității de Vest din Timișoara – Timișoara, Romania
City: Timișoara | Country: Romania
Practicing translator
[ 02/2020 – 04/2020 ]

• Creating subscriptions for book loan services and participating in volunteer activities within the institution;
• Supporting professors in organizing and conducting language workshops and tutorials;
• Assisting in the organization of cultural events, such as film screenings, conferences, or language-related activities;

EDUCATION AND TRAINING

Bachelor's Degree in Applied Modern Languages (French - Russian)
West University of Timișoara
[ 09/2019 – 2022 ]
City: Timișoara | Country: Romania

High School Diploma / Baccalaureate Diploma
Liceul Teoretic „Alexandru cel Bun”
[ 08/2007 – 05/2019 ]
City: Bender | Country: Moldova

Diploma in French Language Studies (DELF - B2)
Alianța Franceză din Moldova
[ 06/2017 – 07/2018 ]
City: Chișinău | Country: Moldova
Cursuri de limbă franceză

LANGUAGE SKILLS

Mother tongue(s): Romanian
Other language(s):

• French
  • LISTENING B2
  • READING B2
  • WRITING B2
  • SPOKEN PRODUCTION B2
  • SPOKEN INTERACTION B2
• English
  • LISTENING B1
  • READING B1
  • WRITING B1
  • SPOKEN PRODUCTION B1
  • SPOKEN INTERACTION B1
• Russian
  • LISTENING C1
  • READING C1
  • WRITING C1
  • SPOKEN PRODUCTION C1
  • SPOKEN INTERACTION C1

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user

SKILLS

• Advanced skills in Word, Excel, PowerPoint, and Outlook
• Skills in Adobe Creative Suite (Photoshop, Lightroom) or Canva
• Skills in managing email inquiries using platforms like Outlook, Gmail, etc.
• Experience with platforms like Zoom, Google Meet, Microsoft Teams for providing training/support.

Personal and social skills

• Time Management
• Adaptability
• Stress Management
• Effective verbal and written communication
• Teamwork
• Empathy
• Conflict Resolution
• Active Listening