Загруженный файл CV

ABOUT MYSELF

Final-year Business Administration student with 1+ year of experience in customer experience and team leadership through volunteering. Strong skills in document management, interviews, and bilingual communication (Romanian & English). Interested in part-time remote roles in customer service, HR support and other.

VOLUNTEERING

[ 01/08/2024 – 31/01/2025 ] Cluj-Napoca, Romania
Team Leader on Customer Experience, at AIESEC in Romania

• Led and trained a team of 3 to deliver quality support for 30+ exchange participants throughout their customer journey.
• Held weekly performance check-ins and resolved issues to maintain motivation and service standards.
• Reviewed and uploaded 100+ documents monthly in Podio to ensure audit readiness and program compliance.
• Delivered monthly info sessions to participants, providing clear guidance on program logistics and expectations.
• Collaborated with the Director and cross-functional teams to resolve challenges and streamline processes.
• Supported recruitment efforts through offline campaigns and interview participation.

[ 01/02/2024 – 31/07/2024 ] Cluj-Napoca, Romania
Team Leader on Customer Experience and Talent Acquisition, at AIESEC in Romania

• Managed full customer experience for 30+ international participants, from visa and travel to onboarding and cultural integration.
• Coordinated the monthly collection and audit of 100+ documents to ensure compliance with internal and international standards.
• Designed and executed onboarding processes: airport pickups, accommodation setup, welcome kits, and first-day support.
• Maintained professional communication with 15+ partner organizations (NGOs, schools, kindergartens) to align on expectations and project delivery.
• Handled crisis situations with empathy and speed to ensure customer satisfaction and continuity.
• Led a small team to meet monthly targets while maintaining high-quality, multicultural support.
• Conducted interviews and assisted the marketing team during recruitment campaigns.
• Created internal tools (Podio, custom trackers) to optimize workflows and information sharing.
• Facilitated feedback meetings to improve participant satisfaction and service quality.

EDUCATION AND TRAINING

Economics, at Faculty of Business
Babeș-Bolyai University [ 01/10/2022 – Current ]
City: Cluj-Napoca | Country: Romania
Studying key areas of business including marketing, management, human resources, finance, accounting, entrepreneurship, business communication, and business law, offering a broad understanding of how organizations operate in local and international markets.

LANGUAGE SKILLS

• Mother tongue(s): Romanian
• Other language(s): English
  • LISTENING C2
  • READING C2
  • WRITING C1
  • SPOKEN PRODUCTION C2
  • SPOKEN INTERACTION C2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user

SKILLS

• Customer service skills
• Good capability to communicate with customers and suppliers
• Project management
• Demonstrate intercultural competence
• Solve problems
• Public Speaking
• Document Auditing
• Adaptability
• Attention to Details

HOBBIES AND INTERESTS

Art and Creative Activities
Enjoy drawing, crafting, and engaging in hands-on artistic projects, as well as reading fiction and personal development books.

Physical Wellbeing
Passionate about long walks, yoga, and light exercise to maintain a healthy and balanced lifestyle.