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Professional Summary

Motivated and multilingual professional with a strong background in customer service, communication, and client care. Fluent in four languages and skilled in handling diverse situations with professionalism and patience. Detail-oriented, well-organized, and capable of managing multiple tasks in fast-paced environments. Dedicated to creating exceptional customer experiences and maintaining high service standards.

Key Skills

• Customer service workshops (independent learning, Germany & Romania)
• Front Office & Reception Operations
• Clear Communication & Problem Solving
• Booking Systems & Payment Processing
• Organizational & Time Management
• Upselling & Service Promotion
• CRM / MS Office / Booking Platforms
• Hospitality Etiquette & Professionalism
• Adaptability & Teamwork

Languages

• Romanian Native
• German Fluent
• Russian Fluent
• English Fluent

Education

George Meniuc Theoretical High School
Chișinău (2002 – 2008)
Specialization: Music

• Acquired early skills in attention to detail, coordination, and active listening through the study of piano, music theory, and choir practice.
• Participated in various national and international music festivals, gaining valuable experience in teamwork, time management, and adaptability in multicultural environments.

National Choreography College of Moldova (2008 – 2014)

• Developed strong discipline, self-control, and stage presence through classical, contemporary, and traditional dance training.
• Regular performances in national and international shows, enhancing abilities to perform under pressure, express emotion through movement, and communicate non-verbally.

International Business School (IBS) Nürnberg & University of Sunderland (2016 – 2019)
Bachelor’s Degree – International Business Administration

• Specialized in cultural, media, and event management as well as real estate management.
• Bachelor’s thesis: “The Importance of Cultural Festivals for International Participants – A Case Study on the Young Artist Festival in Bayreuth.”

Professional Experience

Event Assistant – Festival „Junger Künstler Bayreuth”
Bayreuth, Germany | [2017 – 2020]

• Organisation, implementation and follow-up of the events at the festival.
• Coordinated logistics and assisted international participants during the events.
• Practiced and refined multilingual communication in high-pressure intercultural contexts.
• Delivered welcoming, customer-oriented service to all Shareholders and Stakeholders.

Sales Consultant – Garant Immobilien GmbH
Nürnberg, Germany | [2020 – 2021]

• Delivered high-level sales support for premium clients in the real estate sector.
• Achieved and consistently exceeded monthly and quarterly sales goals.
• Managed the full sales process: lead generation, cold calling, consultation, negotiation, organisation and successful closing of deals.
• Maintained CRM records with 100% accuracy and provided post-sale client support.
• Collaborated with multilingual teams and international clientele, ensuring clear, empathetic communication.

Vocal Training & Stage Performances
Various Events / Artistic Projects | [2019– present]

• Participated in live performances that required high levels of emotional control and audience engagement.
• Strengthened self-confidence, vocal projection, and presence on stage through consistent training and rehearsals.
• Gained valuable public speaking and presentation skills transferable to high-pressure sales and client interactions.

Choreographer & Instructor
Levita Stretching and Ballet Studio, Bucharest, Romania | [2023 – 2024]

• Led stretching, Pilates and ballet classes for individuals of all ages and skill levels.
• Developed and implemented personalized training plans to motivate clients and help them reach their goals.
• Cultivated strong interpersonal and motivational skills by working with diverse groups and personalities.
• Strengthened time management, group coordination, and instructional clarity in a dynamic setting.
• Fostered a supportive and results-driven environment that improved client retention and satisfaction.

Personal Qualities

• Multilingual Communicator – fluent in Romanian, Russian, English, and German, with the ability to adapt tone and style based on audience.
• Client-Oriented – attentive listener and empathetic communicator, focused on creating trust and long-term relationships.
• Confident and Charismatic – developed through stage performances and public interaction.
• Emotionally Resilient – able to stay calm, focused, and composed under pressure or objections.
• Highly Motivated – driven by results and continuous personal growth, both in sales and creative domains.
• Organized and Disciplined – able to manage time effectively, even in flexible or remote working conditions.
• Team Player – collaborates easily with people from diverse backgrounds, with strong interpersonal and motivational skills.
• Quick Learner – adapts fast to new tools, platforms (CRM, sales systems), and dynamic environments.
• Culturally Versatile – lived and studied in Germany, worked with international clients, and understands global business etiquette.
• Energetic and Positive Attitude – brings enthusiasm and clarity into every interaction.