Technical IT Support

Seniority: Mid-level (strong Junior and Senior applicants are also welcome)

HR-Consulting on behalf of its client - a global technology company delivering full-scale digital solutions for the online entertainment industry. Their products power major international platforms, supporting millions of active users daily. From system design and data processing to platform stability and client success, their goal is to provide reliable, high-performance solutions that help businesses grow and innovate. The team includes over a thousand specialists across multiple countries, united by curiosity, adaptability, and a drive to improve every project we touch. If you’re looking for a place where tech excellence meets real impact, you’ll fit right in.

Your Main Responsibilities:

• Investigate, reproduce, and analyze technical issues to identify the cause and apply suitable fixes or escalate when necessary.
• Create, track, and maintain incident reports in the internal system, ensuring proper categorization and SLA compliance.
• Collaborate with development, operations, QA, and product teams to ensure effective and timely resolution of technical incidents.
• Monitor system performance and proactively respond to critical alerts or major incidents.
• Act as the first technical point of contact for clients, ensuring effective communication and consistent support.
• Escalate unresolved cases or urgent matters to senior levels while maintaining full visibility of ongoing issues.
• Contribute to continuous improvement by documenting best practices and solutions.

What We’re Looking For:

• At least 1 year of experience in a technical support or related role, ideally within a B2B environment.
• Experience using Jira for ticket tracking and Confluence or similar tools for documentation.
• Strong communication skills and an understanding of how technical issues influence client operations.
• Ability to work rotating shifts, including nights, and stay composed under pressure.
• Confident using browser developer tools to diagnose web issues and interpret standard error codes (e.g., 404, 500).
• English at a B2 level or higher, plus fluency in Ukrainian or Russian.
• Basic knowledge of log management (e.g., ELK) and monitoring dashboards (e.g., Grafana) is a plus.
• Familiarity with Cloudflare or similar CDN and web security tools is advantageous.

Nice to have:

• Understanding of online sports data systems, bet structures, and settlement logic.
• Practical experience with Grafana or similar monitoring platforms.

What You’ll Get:

• Flexible benefits package: use your annual allowance to support your lifestyle — whether it’s fitness memberships, medical coverage, mental wellness, ergonomic equipment, or language learning.
• Work-life balance: paid parental leave, childcare allowance, generous vacation policy, unlimited sick leave, and emergency days off.
• Remote-first approach: work from home with provided tech support and coworking compensation.
• Professional development: access to internal training, mentorship programs, and clear opportunities for career progression.
• Community & growth: regular team gatherings, internal training programs, and opportunities for career advancement.

Work Setup:

• L1 Tech Support
• Mixed shifts (day and night rotations).
• Around 160 working hours per month.
• Official employment under IT Park framework.

Our Culture & Values:

• We’re a team built on trust, ownership, and continuous growth. Here, initiative is valued, ideas are heard, and collaboration drives every success.
• Trust first: transparency and reliability are the foundation of our teamwork.
• Take ownership: we act with accountability and purpose.
• Move smart and fast: efficiency matters, but so does clarity.
• Embrace challenges: we learn, adapt, and grow through problem-solving.
• Stay resilient: no matter the obstacle, we’re ready to respond and improve.

Give it a go! Be sure to send in your resume to carolina@search4staff.com
Call for details: +37360037785