RAN Engineer

Job Summary
The RAN Engineer (Monitoring & Support) will be responsible for day-to-day monitoring of the mobile network, identifying issues, and supporting troubleshooting activities for 2G/3G/4G/5G Radio Access Network elements. The role focuses on maintaining network quality, ensuring service availability, and working closely with senior engineers and cross-functional teams to resolve network problems.

Key Responsibilities
1. Network Monitoring & First-Level Support

• Monitor RAN alarms, KPIs, and network performance using OSS/NMS tools.
• Identify outages, degradations, and service issues in real time.
• Perform initial troubleshooting for RAN nodes (BTS, NodeB, eNodeB, gNodeB).
• Escalate issues to senior engineers or field teams when required.
• Track and follow up on open incidents until resolution.

2. Performance & Quality Checks

• Review daily RAN KPIs and highlight abnormal trends or drops in quality.
• Support basic analysis of accessibility, retainability, mobility, and throughput KPIs.
• Prepare input for network improvement activities.

3. Operations & Maintenance Support

• Assist in routine health checks of RAN sites and configurations.
• Support software upgrades, site integrations, and minor configuration changes.
• Validate changes and report issues to senior/optimization teams.

4. Coordination & Communication

• Work with field engineers, transmission teams, and vendor support to resolve issues.
• Share updates during outages or critical incidents.
• Provide technical support during planned maintenance or network events.

5. Documentation & Reporting

• Prepare daily and weekly network performance reports.
• Document troubleshooting steps and incident summaries.
• Maintain logs for alarms, outages, and configuration changes.
• Required Skills & Knowledge

Technical Skills

• Basic understanding of LTE/5G and working knowledge of 2G/3G.
• Familiarity with RAN elements: BBU, RRU/RRH, eNodeB, gNodeB.
• Exposure to OSS/NMS tools (e.g., Nokia NetAct, Ericsson ENM, Huawei U2000).
• Basic knowledge of KPIs such as RRC, ERAB, HO, PRB, SINR, CQI.
• Understanding of IP basics (VLANs, routing) is an advantage.

Soft Skills

• Good analytical and problem-solving abilities.
• Ability to work in shifts or during critical issues.
• Strong communication and teamwork skills.

Education & Experience

• Bachelor’s degree in Telecommunications, Electronics, Electrical Engineering, or similar.
• 1–3 years of experience in RAN monitoring, support, or operations.
• Telecom vendor/operator experience is an added advantage.