Network Operations Center (NOC) Engineer

About the job

Company Description

ITcare is a fast-growing MSP company in the Republic of Moldova, was founded in 2021 by technology and engineering enthusiasts. Foundation was solidified by a team of engineers boasting over 15 years of hands-on experience in the telecommunications industry. In a remarkably short period, the company has evolved, assembling a team of experts across various IT domains. Over the course of its existence, ITcare has established solid partnerships with well-known companies from both the local and international market. Our in-house engineers are currently managing the IT infrastructure of our customers across Europe, North America, Asia and Africa.

Role Description

ITcare is seeking 3 full-time Network Operations Center (NOC) Engineers to be based in Chisinau, with some flexibility to work remotely. The NOC Engineer will be responsible for the day-to-day management, troubleshooting, and technical support of network systems, along with network security and administration tasks. The role requires collaboration with other team members to ensure customer satisfaction for the managed services provided.
As a NOC Engineer you will be part of a team, that is supporting multiple network infrastructures, each one using different vendors, systems and being part of different industries, like Service Provider, Enterprise or Data Center.

Responsibilities

• Actively monitor network components, servers, security systems, databases, and various other infrastructure components and services.
• Provide engineering support for network/system infrastructure. Configure and implement changes as requested by L2/L3 engineers.
• Receive alarms, analyze, troubleshoot and act in accordance with internal processes and procedures.
• Perform problem management and create reports in coordination with other departments.
• Perform basic, routine tasks on network equipment like routers, switches, firewalls, and access points.
• Act as back-up management to ensure completion, verification, and restoration of the network in case of incidents.
• Monitor network usage/capacity, anticipate problems and suggest solutions.
• Work closely with colleagues to meet team goals and improve processes and practices.
• Collaborate on developing new monitoring solutions, automations, alarms, and dashboards.
• Write and maintain technical documentation for the network and system environment.
• Ensure change control and other processes and procedures are followed.
• Prioritize and escalate service-affecting faults to L2/L3 engineers.
• Work in 8-hour shifts providing 24/7 support.
• Perform other duties as assigned.

Qualifications

• Network Operations Center (NOC) experience, with a strong understanding of monitoring tools and network analysis(knowledge of Zabbix, Grafana and SNMP is an advantage).
• Knowledge of network and system administration tasks, including routing, switching and linux(knowledge of lxd/lxc containers is an advantage).
• Experience with troubleshooting network-related issues and providing technical support.
• Good understanding of Layer 2 protocols like Ethernet, ARP, STP, LACP.
• Good understanding of basic Layer 3 functions like routing is a must.
• Knowledge about VRRP, OSPF, IS-IS, BGP and/or MPLS is a big advantage.
• Understanding of network security principles and protocols, including firewalls, VPN, SSL, and IPSec is an advantage.
• Excellent written and verbal communication skills, with the ability to work effectively in a team environment.
• Experience with Cisco, Juniper and Mikrotik network equipment is a plus.
• Experience with other vendors like Huawei, Dell, Arista, Edgecore or Nokia is an advantage.
• Related technical certifications (e.g. CCNA, CCNP, JNCIA, JNCIS, JNCIP) are a plus
• English level at least A2 - B1.

What We Offer:

• Competitive salary: We offer a competitive salary package, aligned with industry standards in the EU region, reflecting the skills and experience of the candidate.
• Performance-based bonuses: In addition to the base salary, the candidate will receive bonuses based on sales and marketing results, providing additional incentives for success.
• Welcome package: We offer a comprehensive welcome package to help new hires settle into their role and feel valued from day one.
• Flexible work arrangements: We provide the flexibility to work from the office or remotely, allowing employees to choose the work environment that best suits their needs and preferences.

Join us at ITcare and be part of our exciting journey as we continue to grow and expand our presence in the global IT market.