Field Support Specialist

US Software Solutions is a software development company focused on providing digital technologies to the Utilities, Telecommunications, Energy Efficiency, Renewable Energy, and Gas/Electricity sectors. Thanks to a team consisting exclusively of experts in their field, we are ready to supervise any project, regardless of its complexity and scale. Our International Team consists of over 190 professionals delivering best quality solutions for our customers.

US Software Solutions is looking for a highly organized and proactive Field Support Specialist to supports daily operational coordination and reporting within the Traffic Control department. This role focuses on ensuring accurate documentation, assisting supervisors with reporting processes, and supporting smooth communication between office and field teams. Key responsibilities include real-time dispatching of crews, emergency notification, and continuous monitoring of work zones via cameras.

Responsibilities:

• Continuously monitor live camera feeds from work zones to ensure site safety, compliance, and progress.
• Deploy field crews and specialized equipment to sites strictly in accordance with the approved schedule.
• Process incoming client requests and ensure their timely integration into the current work schedule.
• Handle and manage all incoming calls and messages from crews and customers within the United States.
• Register complaints and claims, documenting inquiries and promptly escalating them to management.
• Immediately notify management or supervisors regarding any contingencies or incidents at road sites.
• Maintain the operational log, recording work start/end times for payroll calculation.

Qualifications:

• Previous experience in field service coordination, or similar roles preferred.
• Strong written and verbal communication skills in English.
• Higher education is not mandatory. Students or recent graduates are welcome.
• Confident user of MS Office (especially Excel and Word).
• Comfortable with using scheduling tools, spreadsheets, and email platforms.
• Problem-solving mindset with attention to detail.

Benefits:

• Competitive salary package;
• Being part of a international, dynamic work environment;
• Paid time off (PTO) such as sick days and vacation days.

Work schedule:

• Monday - Friday from 23:00 till 07:00

By submitting your application, you consent to the processing of your personal data and its retention for a period of 6 months from the application date.