Department Manager (remote)

Route One Group represents a conglomerate of companies dedicated to revolutionizing the trucking industry. With over 10 years of experience in the American market and a strong presence in Chisinau, we provide a comprehensive range of services, including IT solutions, mobile applications, cutting-edge navigation systems, dispatching, logistics, freight, and vehicle transportation. Our commitment to innovation and adaptability positions us as a leader in connecting every aspect of the trucking industry.

Objective:
We are seeking a highly motivated and process-oriented Department Manager to support and scale our operations. This individual will act as the right hand to the Operations Manager, overseeing sales support, onboarding, operational risk, vendor coordination, collections, reporting, and overall department efficiency.

Schedule: 16:00 - 01:00

Key Responsibilities

• Manage client onboarding, explaining service features, and setup process
• Follow up on unpaid invoices and missing deposits, ensuring timely collections
• Maintain and update dashboards, Google Sheets, and CRM with accurate weekly data
• Track customer activity, vendor rebates, and revenue metrics
• Coordinate operations with key industry vendors
• Support the sales pipeline through lead follow-up, agreement tracking, and reminders
• Prepare weekly reports including performance insights and collection updates
• Handle client complaints and escalations proactively
• Collaborate with internal stakeholders to improve SOPs, checklists, and automation systems

Required Skills

• Strong verbal and written communication skills in English and Russian
• Experience in logistics, fuel, or financial/credit services preferred
• Proficiency in Google Sheets, CRM platforms, and dashboard tools
• Confidential, trustworthy, and capable of handling sensitive data
• Excellent project coordination and task management abilities
• Business, sales, or marketing certification or degree is a plus
• Experience managing social media platforms is an advantage
• Highly organized and detail-oriented with strong follow-up discipline
• Proactive mindset with a strategic approach to process improvement
• Ability to manage multiple priorities in a fast-paced, remote environment

Please use the following link to apply and submit your candidacy:
https://secure7.saashr.com/ta/6204151.careers?ShowJob=537342431