Customer Support Specialist

We're seeking junior or manager level specialists to join our team on a full-time, shift-based schedule. You'll be responsible for handling customer inquiries, providing basic information about company products and services, and ensuring our customers are satisfied with our business and technical services, bringing a positive representation of the company into the forefront to promote Adtelligent as a brand.

REQUIREMENTS:

Excellent verbal and written communication skills in English.
Strong problem-solving skills and business communication techniques.
Ability to work independently and as part of a team.
Proficient in Microsoft Office, Browsers’ basics, and other default internet of things skills.
Ability to work flexible hours and shifts.
Extremely proactive, organized, responsible.

Education and Experience:

Middle/High school diploma or equivalent.
Some college education or relevant experience in customer service is preferred but not required.
Professional experience on a relevant position (Customer Support in IT sphere, Account manager, Pre-Sales manager) is preferred but not required.
Experience using customer service software, such as LiveAgent, Intercom, Zendesk, Freshdesk or HubSpot is a plus.
Understanding of the online or offline advertising market is a plus.

Experience using Advertising platforms, such as Google Ads, Microsoft Ads, Facebook Ads is a plus.

RESPONSIBILITIES :

Respond to customer inquiries via chats, emails, and incoming tickets in a timely and professional manner.
Immediately react to customers’ inquiries and decrease the response time to minimum.
Provide solutions to customer issues and ensure customer satisfaction.
Solve business and technical issues (in collaboration with technical team).
Escalate customer issues to the appropriate departments as needed.
Collaborate with the team to continuously improve customer service processes and procedures.
Maintain accurate and up-to-date customer records in CRM.
Develop and expand product knowledge and be aware of recent market trends.
Create and maintain the relevance of user documentation including how-to guides, user manuals, instructions, and FAQs.
Be engaged into continuous self-education and cross-learning.

To Apply:

If you're interested in joining our team as a Customer Support Specialist, please submit your resume and a cover letter outlining why you'd be a good fit for this role. We look forward to hearing from you!

We Offer:

Friendly atmosphere and goal-oriented colleagues
Flexible schedule to work remotely and in our comfortable coworking space in Chișinău
Corporative hardware for work
Paid lunch Paid vacation (28 working days per year) and sick leave (5 days per year with 100% compensation)
Education bonuses
Corporate English language courses
Medical insurance
Participation in corporate parties, both online and offline
Psychological and mental health support
Pleasant corporate gifts
Company support during significant life events