Customer Service Officer night shift

About EDP
At EDP, part of AXA TAI/EBTS Pro Assist, we’re proud to be a diverse, multicultural, and multilingual support platform. Every day, our mission is to help drivers, whether in a car or a lorry, get back on the road as quickly and safely as possible when they break down.

You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day.
Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.
Working 5 nights from Monday until Friday from 24h – 08h.

Incoming phone calls, e-mails and faxes treating and dispatching:

• Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
• Collecting additional information.
• Check the data for accuracy and completeness.
• Reception & Services; provide technical support; search workshop.
• Keep the customer and all involves updated.
• Complaint handling (from customer to contractor; from contractor to EBTS)

Ensures the monitoring and control of the agreements with the parties involved:

• Regarding the service
• Regarding complaint handling, etc.
• Regarding the service conditions and agreements
• Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
• Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
• Enter required information into the system.
• Register performed operations.
• Responsible for the internal and external monitoring of client files.

Your profile:

Knowledge and experience:

• Language: Romanian, Russian and English. Every additional language is a plus
• PC skills: office applications, outlook
• Company-specific IT / telephony system
• Technical knowledge (automotive, tires, …) is an asset
• No specific knowledge and experience required

SKILLS

• Communicate effectively by phone
• Problem analysis and problem solving
• Customer and result-oriented
• Accurate and high work standard
• Multitasking & stress resistant
• Teamplayer

How will we move you?
At EDP, you can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. And of course, we offer a competitive salary in return for your hard work.
Take a look at www.ebts.eu!

Please submit your CV in English in strict confidentiality by email to: diana.vasiliev@ebts.eu