Customer Delivery Specialist German (1500 euro)

As part of the Customer Delivery team, you will serve as the primary point of contact for a portfolio of customers and carriers. Your mission is to ensure a seamless onboarding experience, maintain high data quality, and deliver exceptional customer support. You will play a key role in customer satisfaction, team efficiency, and long-term retention—especially in a fast-growing customer environment.

Key Responsibilities

1. Customer & Carrier Support

• Respond to incoming customer and carrier inquiries, providing clear, step-by-step guidance.
• Support carriers throughout the onboarding process (mobile, telematics, TMS) until full activation.
• Ensure high data quality within your portfolio and address issues promptly.

2. Collaboration & Coordination

• Work closely with Customer Success Managers, Implementation Consultants, Carrier Success, and Data Quality teams.
• Collaborate with Integrations and Solution Engineers on complex issues and escalations.
• Participate in customer meetings and align with Product & Tech teams to drive improvements.

3. Data Quality & Performance Monitoring

• Proactively monitor and ensure strong data quality and tracking performance.
• Track key KPIs: CSAT, First Response Time, SLA compliance, Data Quality/Tracking rates.
• Create and update knowledge base articles to enable customer self-service and improve efficiency.

Qualifications

• Bachelor’s degree in Engineering, Business, or related field.
• 2+ years of experience in customer service, customer success, or project-based roles (SaaS preferred).
• Proficiency in German and English (B2/C1) with excellent communication skills.
• French (B2) is a plus.
• Strong autonomy, multitasking ability, and eagerness to develop technical skills (API, EDI, SFTP).
• Customer-focused mindset with strong relationship-building skills.
• Excellent problem-solving, troubleshooting, and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in supply chain, logistics, or software is an advantage (not mandatory).

Location: Hybrid
Schedule: Monday–Friday, 09:00–18:00
Employment Type: Full-time