Client Relationship Manager

Welcome to Dyninno, a San Francisco-based group of companies that has been providing top-notch products and services in finance, travel, and entertainment across 50 markets since 2004. In 2024 Dyninno proudly celebrates its 20th anniversary. Our passion for excellence has taken us far and wide, and we now have a team of over 5,400 professionals working from offices in the USA, UK, Colombia, Latvia, Moldova, Romania, Turkey, Uzbekistan, Egypt, and the Philippines.
Our multinational and multicultural family is united by a shared goal of changing lives and making dreams come true. Our corporate culture is all about creating a positive, nurturing environment where people can grow and thrive, and we’re always looking for like-minded individuals to join us on this incredible journey.

Position Summary:
We are seeking a dynamic and client-focused Client Relationship Manager to join our team. This role is pivotal in building strong, long-lasting relationships with our clients, ensuring they derive maximum value from our product. You will act as a trusted advisor, advocate for client needs, and collaborate cross-functionally to deliver outstanding client experiences.

BLOCK 1. Responsibilities

• Client Engagement & Retention: Build and nurture relationships with new and existing clients to enhance satisfaction, trust, and loyalty.
• Onboarding & Training: Guide clients through the onboarding process and provide training on using our product effectively.
• Account Management: Serve as the primary point of contact for a portfolio of clients, addressing inquiries, resolving issues, and identifying opportunities to upsell or cross-sell solutions.
• Feedback & Advocacy: Gather client feedback to inform product development and represent client interests within internal teams.
• Performance Monitoring: Track key metrics like client satisfaction, retention rates, and usage data to ensure ongoing success.
• Collaboration: Work closely with sales, compliance, product, and support teams to deliver a seamless client experience.

BLOCK 2. Qualifications

• Proven experience as a Client Relationship Manager, Account Manager, or similar role, preferably in fintech or financial services.
• Strong understanding of financial products, technology solutions, or SaaS platforms.
• Exceptional interpersonal and communication skills, with a client-first mindset.
• Ability to analyze client data and provide actionable insights.
• Problem-solving skills and the ability to navigate challenging situations with professionalism.
• Comfortable working in a fast-paced, evolving environment.
• Excellent English language knowledge

BLOCK 3. Benefits

• A collaborative, multicultural, and inclusive work environment that values creativity, initiative, and teamwork;
• The opportunity to work alongside a diverse team of industry experts and thought leaders;
• A competitive salary package aligned with your experience and performance;
• Ongoing opportunities for professional growth and skill development through different hands-on projects;
• A modern office located in the heart of the Buiucani district in Chisinau, fully equipped with all essential facilities and dedicated relaxation areas, coffee, water & fruits for your well-being;
• Flexibility through a hybrid work model available after the probation period.