Client Operational Assistant

Moorwand is expanding its Operations Team and is looking for a Client Operations Assistant to support the team in its Chisinau office.
The primary responsibility of this role will be to assist the Head of Client Operations with a variety of operational tasks. The role offers exposure to day-to-day activities across departments and provides the opportunity to contribute meaningfully to team efficiency, issue resolution, and client satisfaction.

Job Description

• Work within the company’s ticketing systems, including Jira and Freshdesk
• Provide excellent customer service and maintain relationships with vendors; promptly respond to internal team and client inquiries
• Analyze operational issues and suggest improvements to the Manager; assist in the implementation of changes
• Investigate and resolve issues raised by internal teams and clients in a professional and timely manner
• Handle and document customer and client complaints, including those related to APP fraud, ensuring proper logging and resolution
• Ensure that internal documents, data files, and spreadsheets are kept up to date and consistent across departments
• Collaborate with various team managers to support the implementation of internal processes and client service improvements

Essential Requirements: