Call Quality Analyst (Entry-Level Role for Recent Graduates)

Chișinău, Moldova | Full-time | No experience required

Ready to launch your career in a growing international company?

KIVORK, a global IT company in the travel industry, is looking for recent graduates eager to grow professionally. As a Call Quality Analyst, you’ll play a key role in ensuring service excellence by monitoring and evaluating customer interactions.
No prior experience is needed — we provide full training and support!

What You'll Do:

• Listen to and analyze recorded customer calls
• Evaluate communication quality based on internal standards
• Identify service gaps and provide structured feedback
• Contribute to the continuous improvement of customer service

What We’re Looking For:

• English level: B2 or higher
• Excellent attention to detail
• Strong sense of responsibility
• Analytical mindset and willingness to learn
• Recent graduate or final-year student (preferred)

What We Offer:

• Paid training — we teach you everything from scratch
• Official employment and full social package
• Monday–Friday schedule (08:00 – 16:00)
• Friendly, supportive team and American-style management
• Office in the heart of Chișinău

Start your career with us and grow in a stable, international environment.
Apply now and let’s shape your future together!